Integration

Connect Freshdesk to Gladia

When something happens in Freshdesk, your agent does the next thing in Gladia. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsGladia7 actions

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Build it

What do you want Freshdesk and Gladia to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

Ask the assistant

You'll sign in before anything runs. What you typed comes with you.

Or work from Claude Code

Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.

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Everything your agent can do with Freshdesk and Gladia

Triggers and actions 3 triggers · 28 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Action
Create Transcription
Sends an audio or video file to Gladia for transcription and returns the job id you use to collect the finished transcript.
Action
Delete transcription
Deletes a transcription job and its result from your Gladia account.
Action
Download transcription audio
Downloads the original audio file that was submitted for a Gladia transcription job.
Action
Get transcription
Returns a Gladia transcription job, including its status and, once finished, the full transcript.
Action
Initiate a live transcription session
Starts a Gladia live transcription session and returns the websocket address to stream audio to.
Action
List transcriptions
Returns the transcription jobs in your Gladia account, optionally filtered by date, status or your own metadata.
Action
Upload File
Uploads an audio or video file to Gladia and returns the Gladia URL to transcribe it from.

Each app on its own

The other way round: Gladia to Freshdesk