Integration
Connect Freshdesk and Gist
When something happens in Freshdesk or Gist, your agent does the next thing in the other. Describe it and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Gist to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk and Gist can do together
From Freshdesk to Gist
When New Company in Freshdesk
then Add conversation in Gist
From Gist to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Gist
Triggers and actions 13 triggers · 34 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- Conversation closed
Fires when a conversation is closed. Webhook topic "Conversation Closed".
- New Contact
Triggers when you add a new contact.
- New conversation
Fires when a contact initiates a new conversation. Webhook topic "Contact Initiated Conversation".
- New message from contact
Fires when a contact sends a message in a conversation. Webhook topic "Message From Contact".
- Performed an Event
Triggers when a contact performs an event.
- Subscribed to a Campaign
Triggers when a contact is subscribed to a campaign.
- Tag Added to Contact
Triggers when a specific tag gets added to a contact.
- Tag Removed From Contact
Triggers when a specific tag gets removed from a contact.
- Unsubscribed From a Campaign
Triggers when a contact is unsubscribed from a campaign.
- Updated a Contact Property
Triggered every time a specified property is updated on any contact. This will also be triggered when a contact is created with this property.
- Add conversation
Create a new conversation in Gist's helpdesk/live-chat.
- Add Tag to an Existing Contact
Apply a tag to an existing contact.
- Assign conversation
Assign an existing conversation to a teammate or team.
- Close conversation
Close an existing conversation.
- Create or Update Contact
Creates a new Contact or updates an existing one.
- Delete contact
Delete a contact by id.
- Find a Contact
Finds an existing contact.
- Get a Contact
Fetches a contact by ID. An error occurs if the contact is not found.
- Get conversation
Retrieve a single conversation by id.
- List contacts
List all contacts in the workspace.
- List conversations
List all conversations in the workspace.
- Remove Tag From Existing Contact
Removes a tag from an existing contact.
- Reply to conversation
Add a reply message to an existing conversation.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and Gist, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Gist when something happens in Freshdesk?
Any of Gist's 13 actions, including Create or Update Contact, Add conversation, Add Tag to an Existing Contact and Assign conversation. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Gist to Freshdesk?
Yes. When something happens in Gist, your agent can act in Freshdesk too. This page covers both directions: Gist's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or Gist?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.