Integration

Connect Freshdesk to ChatBotKit

When something happens in Freshdesk, your agent does the next thing in ChatBotKit. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsChatBotKit17 actions

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What do you want Freshdesk and ChatBotKit to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.

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Everything your agent can do with Freshdesk and ChatBotKit

Triggers and actions 3 triggers · 38 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Action
Create Record
Creates a new record.
Action
Delete Bot
Deletes a bot by id. POST /v1/bot/delete.
Action
Delete Contact
Deletes a contact by id. POST /v1/contact/delete.
Action
Delete Conversation
Deletes a conversation by id. POST /v1/conversation/delete.
Action
Delete Dataset
Deletes a dataset by id. POST /v1/dataset/delete.
Action
Get Bot
Fetches a single bot by id. POST /v1/bot/fetch.
Action
Get Contact
Fetches a single contact by id. POST /v1/contact/fetch.
Action
Get Conversation
Fetches a single conversation by id, including its messages. POST /v1/conversation/fetch.
Action
Get Dataset
Fetches a single dataset by id. POST /v1/dataset/fetch.
Action
List Bots
Returns all bots on the account. POST /v1/bot/list (cursor pagination).
Action
List Contacts
Returns all contacts, cursor-paginated. POST /v1/contact/list.
Action
List Conversations
Returns all conversations, cursor-paginated. POST /v1/conversation/list.
Action
List Datasets
Returns all datasets, cursor-paginated. POST /v1/dataset/list.
Action
List Skillsets
Returns all skillsets, cursor-paginated. POST /v1/skillset/list.
Action
Update Bot
Updates an existing bot's fields. POST /v1/bot/update.
Action
Update Contact
Updates an existing contact's fields. POST /v1/contact/update.
Action
Update Conversation
Updates a conversation's metadata (e.g. name). POST /v1/conversation/update.

Each app on its own

The other way round: ChatBotKit to Freshdesk