Integration

Connect Freshdesk to Benchmark Email

When something happens in Freshdesk, your agent does the next thing in Benchmark Email. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsBenchmark Email6 actions

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What do you want Freshdesk and Benchmark Email to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Freshdesk and Benchmark Email

Triggers and actions 3 triggers · 27 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Action
Add Campaign
Create a new email campaign. POST /api/email/campaign
Action
Create List
Create a new list to organize your contacts.
Action
Delete Contact
Delete a contact by id. DELETE /api/contact/{contactId}
Action
Find Contact
Search for a contact by email address.
Action
Remove Contact From List
Remove a contact from a list.
Action
Update Campaign
Update an existing email campaign by id. PATCH /api/email/campaign/{campaignId}

Each app on its own

The other way round: Benchmark Email to Freshdesk