Connect Easyship and Freshdesk

Both apps 39Easyship 15Freshdesk 24

• Trigger
  Shipment Updated

  Triggers when a shipment is created or updated in Easyship, for example when its label, pickup or delivery status changes.

• Action
  Add address

  Creates a new saved address in your Easyship account, optionally making it the default pickup, billing, sender or return address.

• Action
  Add product

  Creates a product in your Easyship product catalog, with its SKU, dimensions, weight, customs details and prices.

• Action
  Add return shipment

  Creates a return shipment from an existing Easyship shipment, optionally choosing the courier service, destination address and which parcels and items are returned.

• Action
  Add tracking

  Creates a tracking in Easyship for a shipment sent outside Easyship, so its delivery can be followed in your account.

• Action
  Create a Shipment

  Creates a new shipment in Easyship from addresses and parcels, returning the shipment with its available courier rates.

• Action
  Delete shipment

  Deletes a shipment that does not yet have a label. Use Cancel shipment for shipments whose label was already requested.

• Action
  Find a Shipment

  Finds shipments by Easyship shipment ID, platform order number, dates or status, and returns the matches.

• Action
  Get shipment

  Returns the details of a single Easyship shipment, including addresses, parcels, rates, shipping documents and tracking.

• Action
  Get shipping rates

  Returns shipping quotes from available couriers for a prospective shipment, with prices, surcharges, taxes and delivery-time estimates.

• Action
  Get tracking

  Returns a single tracking record, including its courier, status, tracking number and tracking page link.

• Action
  List addresses

  Returns the addresses saved on your Easyship account, optionally filtered by status or default addresses.

• Action
  List couriers

  Returns the couriers available on your Easyship account, including linked courier accounts, optionally filtered by country, state or courier name.

• Action
  List products

  Returns the products saved in your Easyship account, optionally filtered by SKU or category.

• Action
  Update shipment

  Updates the details of an existing Easyship shipment that does not yet have a label, such as its addresses, parcels, insurance, order data or shipping settings.

• Trigger
  New Company

  Triggers when a new company is created.

• Trigger
  New Contact

  Triggers when a new contact is created.

• Trigger
  New Ticket

  Triggers when a new ticket is created.

• Action
  Add Note to Ticket

  Adds a private or public note to a ticket.

• Action
  Create Company

  Creates a new company.

• Action
  Create Contact

  Creates a new contact.

• Action
  Create Ticket

  Creates a new ticket in Freshdesk.

• Action
  Delete Contact

  Deletes a contact by ID.

• Action
  Delete Ticket

  Deletes a ticket by ID.

• Action
  Get Agent

  Retrieves an agent by ID.

• Action
  Get Company

  Retrieves a company by ID.

• Action
  Get Contact

  Retrieves a contact by ID.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  List Agents

  Lists all agents.

• Action
  List Companies

  Lists companies.

• Action
  List Contacts

  Lists contacts.

• Action
  List Ticket Conversations

  Lists all conversations (replies and notes) on a ticket.

• Action
  List Tickets

  Lists tickets, most recently updated first.

• Action
  Reply to Ticket

  Adds a public reply to a ticket conversation.

• Action
  Search Contacts

  Searches contacts using a Freshdesk query string.

• Action
  Search Tickets

  Searches tickets using a Freshdesk query string.

• Action
  Update Company

  Updates a company by ID.

• Action
  Update Contact

  Updates a contact by ID.

• Action
  Update Ticket

  Updates an existing ticket by ID.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.