Integration
Connect Common Room and Freshdesk
When Custom Fields List fires in Common Room, your agent runs Add Note to Ticket in Freshdesk, or New Company in Freshdesk to Add Common Room Contact to Segment in Common Room. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Common Room and Freshdesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Common Room and Freshdesk can do together
From Common Room to Freshdesk
When Custom Fields List in Common Room
then Add Note to Ticket in Freshdesk
From Freshdesk to Common Room
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Common Room and Freshdesk
Triggers and actions 5 triggers · 32 actions
- Custom Fields List
Triggers when a new contact custom field is added to the Common Room community.
- Segment Status List
Triggers when a new status is added to the selected Common Room segment.
- Add Activity From Third Party Source
Adds an activity from a third-party system to a Common Room API signal source, or updates an activity previously added with the same activity ID and type.
- Add Common Room Contact to Segment
Adds one or more existing Common Room contacts to an existing segment, identified by email, Twitter, GitHub or LinkedIn, optionally setting their segment status.
- Add Organization From Third Party Source
Adds an organization to a Common Room API source, or updates the organization previously added with the same domain.
- Add or Update a Contact Custom Field
Sets the value of a contact custom field on a Common Room contact, creating or updating the contact in an API signal source.
- Add tag
Creates a tag in Common Room, or returns the existing tag if one with the same name already exists.
- Delete tag
Deletes a tag and removes it from everywhere it was applied. A tag that segments or workflows still use can't be deleted.
- Get tag
Returns a Common Room tag by its id, including its name, description and the entity types it may be assigned to.
- List activity types
Returns every activity type defined in your Common Room community, with its id and display name.
- List segments
Returns all segments in the Common Room community, with each segment's id and name.
- List tags
Returns all user-defined tags in your Common Room community, with their names, descriptions and the record types they can be applied to.
- Update tag
Renames a tag or changes its description. A deleted tag is restored when it is updated.
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Common Room
Common Room to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Common Room to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Common Room to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Common Room to Google SheetsGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Common Room to GmailGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Common Room to Google CalendarGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
More into Freshdesk
QuickBooks Online to FreshdeskQuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...
Trello to FreshdeskTrello is a visual collaboration tool that organizes projects into boards, lists, and cards.
Asana to FreshdeskAsana is a collaborative information manager for workspace.
Capsule CRM to FreshdeskCapsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...
Agile CRM to FreshdeskAgile CRM is an all-in-one CRM with sales, marketing, and service automation.
Airbrake to FreshdeskAirbrake collects errors generated by other applications, and aggregates the results for review.
Questions
Common Room and Freshdesk, answered
What can start an automation from Common Room?
Any of Common Room's 2 triggers in the catalog, including Custom Fields List and Segment Status List. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Freshdesk when something happens in Common Room?
Any of Freshdesk's 21 actions, including Create Company, Create Contact, Create Ticket and Update Company. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Freshdesk to Common Room?
Yes. When something happens in Freshdesk, your agent can act in Common Room too. This page covers both directions: Freshdesk's triggers and Common Room's actions are listed here as well.
Do I have to build a connector for Common Room or Freshdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Common Room and Freshdesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.