Integration
Connect ClickHelp and Freshdesk
When Topic Created fires in ClickHelp, your agent runs Add Note to Ticket in Freshdesk, or New Company in Freshdesk to Create Project Backup in ClickHelp. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want ClickHelp and Freshdesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What ClickHelp and Freshdesk can do together
From ClickHelp to Freshdesk
When Topic Created in ClickHelp
then Add Note to Ticket in Freshdesk
From Freshdesk to ClickHelp
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with ClickHelp and Freshdesk
Triggers and actions 6 triggers · 37 actions
- Topic Created
Fires once for each new topic that appears in the selected ClickHelp project or publication.
- Topic Updated
Triggers when a topic is updated.
- Translation Document Updated
Fires when a topic (translation document) in the chosen translation project or publication is created or modified.
- Add TOC node
Create a TOC node (folder).
- Ask AnswerGenius
Ask AnswerGenius a question.
- Create Project Backup
Creates a backup of a project.
- Create User
Creates a new user account.
- Delete publication
Delete a project/publication.
- Find topics by keyword
Search the portal.
- Get publication
Get one project/publication by id.
- Get task status
Get project management (long task) status.
- Get TOC node
Returns one TOC node (caption, parent, position, topic)
- Get topic
Get a topic.
- Get user
Get a user profile.
- List topics
List all topics in a project/publication.
- List users
List portal users.
- Publish project
Publish a project.
- Update topic
Update a topic.
- Update user
Change a user profile.
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from ClickHelp
ClickHelp to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
ClickHelp to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
ClickHelp to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
ClickHelp to Google SheetsGoogle Sheets
ClickHelp to GmailGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
ClickHelp to Google CalendarGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
More into Freshdesk
QuickBooks Online to FreshdeskQuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...
Trello to FreshdeskTrello is a visual collaboration tool that organizes projects into boards, lists, and cards.
Asana to FreshdeskAsana is a collaborative information manager for workspace.
Capsule CRM to FreshdeskCapsule is an online hosted CRM system for individuals, small businesses and sales teams wanting a simple...
Agile CRM to FreshdeskAgile CRM is an all-in-one CRM with sales, marketing, and service automation.
Airbrake to FreshdeskAirbrake collects errors generated by other applications, and aggregates the results for review.
Questions
ClickHelp and Freshdesk, answered
What can start an automation from ClickHelp?
Any of ClickHelp's 3 triggers in the catalog, including Topic Created, Topic Updated and Translation Document Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Freshdesk when something happens in ClickHelp?
Any of Freshdesk's 21 actions, including Create Company, Create Contact, Create Ticket and Update Company. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Freshdesk to ClickHelp?
Yes. When something happens in Freshdesk, your agent can act in ClickHelp too. This page covers both directions: Freshdesk's triggers and ClickHelp's actions are listed here as well.
Do I have to build a connector for ClickHelp or Freshdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.