Integration

Connect BotMape to Freshdesk

When something happens in BotMape, your agent does the next thing in Freshdesk. Describe it in plain language and the automation is built, tested on every branch and kept running.

BotMape1 triggerBotMape8 actionsFreshdesk3 triggersFreshdesk21 actions

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Build it

What do you want BotMape and Freshdesk to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

Ask the assistant

You'll sign in before anything runs. What you typed comes with you.

Or work from Claude Code

Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.

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Everything your agent can do with BotMape and Freshdesk

Triggers and actions 4 triggers · 29 actions

Trigger
New Lead Captured
Triggers when a new lead is captured — either from a chat conversation or added manually.
Action
Add agent
Create a new AI agent with custom configuration and personality. POST /api/chatbots
Action
Add knowledge base entry
Add training content (FAQ, documentation, policies) to an AI agent; auto-embedded. POST /api/chatbots/:chatbotId/knowledge
Action
Create Lead
Creates a new lead in your CRM. Use this to push leads from other tools into your CRM automatically.
Action
Delete knowledge base entry
Remove a specific knowledge entry from an AI agent's training data. DELETE /api/chatbots/:chatbotId/knowledge/:knowledgeId
Action
Get agent
Retrieve detailed information about a specific AI agent by ID. GET /api/chatbots/:id
Action
List agents
Get all AI agents owned by the authenticated user with their configurations. GET /api/chatbots
Action
List knowledge base entries
Retrieve all knowledge base entries that train an AI agent's responses. GET /api/chatbots/:chatbotId/knowledge
Action
Update agent
Update an existing AI agent's configuration, personality, or appearance. PUT /api/chatbots/:id
Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.

Each app on its own

The other way round: Freshdesk to BotMape