Integration
Connect Blueshift and Freshdesk
When New Campaign Activity fires in Blueshift, your agent runs Add Note to Ticket in Freshdesk, or New Company in Freshdesk to Merge Customers in Blueshift. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Blueshift and Freshdesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Blueshift and Freshdesk can do together
From Blueshift to Freshdesk
When New Campaign Activity in Blueshift
then Add Note to Ticket in Freshdesk
From Freshdesk to Blueshift
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Blueshift and Freshdesk
Triggers and actions 5 triggers · 38 actions
- Campaign Execution Status
Triggers when a Blueshift campaign's status changes (for example launched, paused or completed).
- New Campaign Activity
Triggers when a customer has new Blueshift campaign activity, such as a send, open or click.
- Add campaign
Creates a one-time or event-triggered campaign with a single message trigger, optionally launching it immediately.
- Add events in bulk
Sends up to 30 customer events to Blueshift in a single call, such as purchases, views or custom events.
- Add user to list
Adds a single user, identified by email or customer ID, to a Blueshift custom user list.
- Create Catalog
Creates a new product catalog in Blueshift and returns its UUID.
- Delete a Customer
Deletes a customer profile from Blueshift by email or customer ID.
- Get catalog
Returns the details of one catalog, including its name, type, upload method, update frequency, column mappings and when it was last processed.
- Get customer
Returns a Blueshift customer's full profile, including contact details, engagement metrics and custom attributes, looked up by the customer's UUID.
- List campaigns
Returns the campaigns in your Blueshift account, optionally filtered by name, author, creation or start date, status, type and archived status.
- List catalogs
Returns all catalogs in your Blueshift account, including each catalog's UUID, name, item count, status and archived flag.
- List email templates
Returns the email templates in your Blueshift account, optionally filtered by name, archived status or editor type.
- List segments
Returns the segments in your Blueshift account, optionally filtered by name and archived status.
- Merge Customers
Merges two Blueshift customer profiles into one customer ID.
- Remove user from list
Removes a single user, identified by email or customer ID, from a Blueshift custom user list.
- Send an Event
Sends a customer event to Blueshift, authenticated with your Event API Key.
- Track Customer Start
Resumes Blueshift tracking for a previously forgotten customer.
- Track Customer Stop
Stops Blueshift from tracking a customer (forget the customer).
- Trigger Campaign
Triggers an API-triggered Blueshift campaign for one recipient.
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Blueshift and Freshdesk, answered
What can start an automation from Blueshift?
Any of Blueshift's 2 triggers in the catalog, including New Campaign Activity and Campaign Execution Status. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Freshdesk when something happens in Blueshift?
Any of Freshdesk's 21 actions, including Create Company, Create Contact, Create Ticket and Update Company. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Freshdesk to Blueshift?
Yes. When something happens in Freshdesk, your agent can act in Blueshift too. This page covers both directions: Freshdesk's triggers and Blueshift's actions are listed here as well.
Do I have to build a connector for Blueshift or Freshdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Blueshift and Freshdesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.