Connect Bitly and Jitbit Helpdesk

Both apps 53Bitly 33Jitbit Helpdesk 20

• Trigger
  New Bitlink in Group

  Triggers when a new Bitlink appears in the group.

• Trigger
  New Branded Short Domain

  Triggers when a new branded short domain is added.

• Trigger
  New Channel

  Triggers when a new channel is created.

• Trigger
  New Group

  Triggers when a new group is created.

• Trigger
  New Organization

  Triggers when a new organization is created.

• Trigger
  New QR Code in Group

  Triggers when a new QR code appears in the group.

• Trigger
  New Sorted Bitlink in Group

  Triggers when a new Bitlink appears in the group's sorted ranking.

• Trigger
  New Tag in Group

  Triggers when a new tag appears in the group.

• Action
  Add Custom Bitlink

  create a custom (branded) Bitlink

• Action
  Bulk update bitlinks

  bulk update Bitlinks in a group

• Action
  Create an inline CSV export for a group

  create an inline CSV export for a group

• Action
  Create Bitlink

  Shortens a long URL into a Bitlink. Optionally set a title and a branded custom domain.

• Action
  Delete a Bitlink

  delete a Bitlink

• Action
  Expand Bitlink

  Returns the long destination URL for a Bitlink ID.

• Action
  Generate a static QR Code image

  generate a static QR code image

• Action
  Get Group Limit Usage

  Returns a Bitly group's current feature limit usage, with the count used for each limit.

• Action
  Get Plan Limits

  Returns all plan limits and their current usage counts for a Bitly organization.

• Action
  Get Platform Limits

  Returns the organization's platform limits and current usage counts per API endpoint.

• Action
  Get QR Code Image

  Fetches a QR code's rendered image by QR code ID. The image is saved to APIANT temporary storage and returned as a file reference, so it can be emailed, uploaded or attached in a later step. An error occurs if the QR code is not found.

• Action
  Get Top Links and QR Codes by Engagement

  Returns a group's top-performing bitlinks and decoupled QR codes ranked by engagement count over a chosen reporting window.

• Action
  Retrieve Bitlink

  Fetches the details of a single Bitlink by its ID.

• Action
  Retrieve Custom Bitlink

  Returns the Bitlink that a custom (branded) short link points to, along with that Bitlink's details — destination URL, title, tags, and created timestamp. An error occurs if the custom Bitlink is not found.

• Action
  Retrieve Group

  Fetches a single Bitly group (workspace) by its GUID, returning the group's name, organization, role, status, and branded short domains. An error occurs if the group is not found.

• Action
  Retrieve Group Preferences

  Fetches the preferences for a single Bitly group (workspace) by its GUID, returning the group's default short domain. An error occurs if the group is not found.

• Action
  Retrieve Organization

  Fetches a single Bitly organization by its GUID, returning the organization's name, subscription tier, role, status, and branded short domains. An error occurs if the organization is not found.

• Action
  Retrieve QR Code

  Returns the details of a single QR code by its ID — title, the Bitlink and destination URLs it encodes, its type, tags, and created/updated timestamps. This returns the QR code's information only, not the scannable image file; use Get QR Code Image for that. An error occurs if the QR code is not found.

• Action
  Retrieve User

  Returns the Bitly user account the connection is authenticated as, including its login, name, email addresses, activity flags and default group.

• Action
  Shorten a Link

  shorten a long URL into a Bitlink

• Action
  Update a Group

  update a group

• Action
  Update a QR Code

  update a QR code

• Action
  Update a User

  update the authenticated user

• Action
  Update Bitlink

  Updates a Bitlink's title, tags, or archived state.

• Action
  Update Group Preferences

  update group preferences

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.