Integration
Connect Better Stack to Freshdesk
When something happens in Better Stack, your agent does the next thing in Freshdesk. Describe it in plain language and the automation is built, tested on every branch and kept running.
Build it
What do you want Better Stack and Freshdesk to do together?
Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.
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Connect Claude CodeEverything your agent can do with Better Stack and Freshdesk
Triggers and actions 6 triggers ยท 34 actions
Trigger
New Monitor Status ChangeFires when a monitor's status changes (up/down). Poll GET https://uptime.betterstack.com/api/v2/monitors and detect status transitions, or use vendor status-change webhook if available.
- New or Updated Incident
Triggers when new incidents are created, or when existing incidents are updated.
- On-Call Contact Changed
Triggers when an on-call contact changes.
- Acknowledge Incident
Acknowledges an incident.
- Add Heartbeat
Create a new heartbeat check. POST https://uptime.betterstack.com/api/v2/heartbeats
- Add Incident Comment
Adds a comment to an incident.
- Add Monitor
Create a new uptime monitor. POST https://uptime.betterstack.com/api/v2/monitors
- Create Incident
Creates an incident that notifies the team.
- Delete Heartbeat
Remove a heartbeat check by id. DELETE https://uptime.betterstack.com/api/v2/heartbeats/{id}
- Delete Monitor
Delete an uptime monitor by id. DELETE https://uptime.betterstack.com/api/v2/monitors/{id}
- Find Incident
Finds an Incident.
- Find On-Call Contact
Finds On-Call Contact. Supports time lookup.
- Get Monitor
Retrieve a single monitor by id. GET https://uptime.betterstack.com/api/v2/monitors/{id}
- List Monitors
List all uptime monitors. GET https://uptime.betterstack.com/api/v2/monitors (paginated)
- Resolve Incident
Resolves an incident.
- Update Monitor
Update an existing monitor's settings. PATCH https://uptime.betterstack.com/api/v2/monitors/{id}
Trigger
New CompanyTriggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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