Connect awork and Jitbit Helpdesk

Both apps 49awork 29Jitbit Helpdesk 20

• Trigger
  New Client

  Fires when a new company/client is created in awork. Poll/webhook on companies resource creation event.

• Trigger
  New Project

  Triggers when a new project is created.

• Trigger
  New Task

  Triggers when a new task is created. The trigger only fires for tasks with a project assigned, not for private tasks.

• Trigger
  New Time Entry

  Triggers when a new time entry is created.

• Trigger
  Updated Client

  Fires when an existing company/client is updated in awork. Poll/webhook on companies resource update event.

• Trigger
  Updated Project

  Fires when a project is updated in the awork workspace.

• Trigger
  Updated Task

  Triggers when a task is updated. The trigger only fires for tasks with a project assigned, not for private tasks.

• Trigger
  Updated Time Entry

  Triggers when a time entry is updated.

• Action
  Create Client

  Creates a client (company) in awork and returns the created company.

• Action
  Create Project

  Creates a new project.

• Action
  Create Project Task

  Creates a task in an awork project.

• Action
  Create Time Entry

  Creates a time entry for a user, optionally against a project/task, using startDateUtc+duration or startDateUtc+endDateUtc.

• Action
  Delete Client

  Deletes a client (company) in awork, optionally moving, detaching or deleting its linked projects and tasks.

• Action
  Delete Project

  Deletes an awork project and its tasks, optionally deleting its time entries too.

• Action
  Delete Project Task

  Deletes an awork task by id.

• Action
  Delete Time Entry

  Deletes a time entry in awork.

• Action
  Find Project Tasks by criteria

  Returns up to 100 tasks of a project that match the specified filter criteria.

• Action
  Find Time Entries by criteria

  Returns up to 100 time entries in the workspace that match the specified filter criteria.

• Action
  Get Client by ID

  Finds a client by id

• Action
  Get Project by ID

  Finds a project by id

• Action
  Get Task by ID

  Returns a single awork task (project or private task) by its id, including status, assignees, project, tags, lists and custom field values.

• Action
  Get Time Entry

  Returns a single awork time entry by its id, including its task, project, user, type of work and breaks.

• Action
  Search Clients

  Returns up to 100 clients (companies) whose name contains the specified text.

• Action
  Search Projects

  Returns up to 100 projects whose name contains the specified text, optionally narrowed by an additional filter.

• Action
  Search Users by Email

  Returns the awork users whose contact information includes the specified email address.

• Action
  Update Client

  Updates an existing client (company) by ID. Fields left blank keep their current values.

• Action
  Update Project

  Updates fields (name, status, workflow, etc) on an existing awork project.

• Action
  Update Project Task

  Updates fields (name, status, assignee, due date, etc) on an existing awork task.

• Action
  Update Time Entry

  Updates an existing awork time entry: its times or duration, type of work, project, task, note and billing flags.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.