Connect Amberscript to Freshdesk

Both apps 34Amberscript 10Freshdesk 24

• Trigger
  Job Finished

  Triggers when a job has finished on our platform.

• Action
  Add glossary

  Create a new glossary of terms that can be referenced by glossaryId on job upload for improved transcription accuracy. POST https://api.amberscript.com/api/glossaries?apiKey={apiKey}.

• Action
  Create New Job

  This action creates a new job on the Amberscript platform.

• Action
  Delete glossary

  Delete an existing glossary. DELETE https://api.amberscript.com/api/glossaries/{glossaryId}?apiKey={apiKey}.

• Action
  Delete job

  Delete a transcription job. DELETE https://api.amberscript.com/api/jobs?jobId={jobId}&apiKey={apiKey}. Returns {"message":"Job deleted"}.

• Action
  Get job

  Retrieve the status/details of a transcription job. GET https://api.amberscript.com/api/jobs/status?jobId={jobId}&apiKey={apiKey}. Returns jobStatus with status OPEN/BUSY/ERROR/DONE, transcriptionType, jobType, language, nrAudioSeconds, etc.

• Action
  Get job transcript

  Download a finished job's transcript/subtitles in a chosen export format. GET https://api.amberscript.com/api/jobs/export-{format}?jobId={jobId}&apiKey={apiKey} where format is one of srt, vtt, txt, json (srt/vtt take optional maxCharsPerRow/maxNumberOfRows/maxScreenTimePerRowSeconds; txt takes optional includeTimestamps/includeSpeakers/highlightsOnly/maxCharsPerRow). SRT/VTT/JSON return the content directly (JSON export returns structured word-level data); TXT and STL(deprecated) return a downloadUrl JSON wrapper for some formats. Implementer should expose a format field and branch the endpoint/response handling accordingly.

• Action
  List glossaries

  List all glossaries defined on the account (used to supply glossaryId when uploading a job). GET https://api.amberscript.com/api/glossaries?apiKey={apiKey} per Amberscript docs Glossary section.

• Action
  List jobs

  List all transcription jobs for the account. GET https://api.amberscript.com/api/jobs?apiKey={apiKey}. Returns an array of jobStatus objects.

• Action
  Update glossary

  Update an existing glossary's terms. PUT/PATCH https://api.amberscript.com/api/glossaries/{glossaryId}?apiKey={apiKey}.

• Trigger
  New Company

  Triggers when a new company is created.

• Trigger
  New Contact

  Triggers when a new contact is created.

• Trigger
  New Ticket

  Triggers when a new ticket is created.

• Action
  Add Note to Ticket

  Adds a private or public note to a ticket.

• Action
  Create Company

  Creates a new company.

• Action
  Create Contact

  Creates a new contact.

• Action
  Create Ticket

  Creates a new ticket in Freshdesk.

• Action
  Delete Contact

  Deletes a contact by ID.

• Action
  Delete Ticket

  Deletes a ticket by ID.

• Action
  Get Agent

  Retrieves an agent by ID.

• Action
  Get Company

  Retrieves a company by ID.

• Action
  Get Contact

  Retrieves a contact by ID.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  List Agents

  Lists all agents.

• Action
  List Companies

  Lists companies.

• Action
  List Contacts

  Lists contacts.

• Action
  List Ticket Conversations

  Lists all conversations (replies and notes) on a ticket.

• Action
  List Tickets

  Lists tickets, most recently updated first.

• Action
  Reply to Ticket

  Adds a public reply to a ticket conversation.

• Action
  Search Contacts

  Searches contacts using a Freshdesk query string.

• Action
  Search Tickets

  Searches tickets using a Freshdesk query string.

• Action
  Update Company

  Updates a company by ID.

• Action
  Update Contact

  Updates a contact by ID.

• Action
  Update Ticket

  Updates an existing ticket by ID.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.