Integration

Connect 5pm to Freshdesk

When something happens in 5pm, your agent does the next thing in Freshdesk. Describe it in plain language and the automation is built, tested on every branch and kept running.

5pm7 triggers5pm21 actionsFreshdesk3 triggersFreshdesk21 actions

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What do you want 5pm and Freshdesk to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with 5pm and Freshdesk

Triggers and actions 10 triggers · 42 actions

Trigger
New Progress
Triggers when a new task progress is created.
Trigger
New Project
Fires when a new project is created in 5pm (poll ProjectsService getList).
Trigger
New Task
Triggers when a new support task is created.
Trigger
New User
Triggers when a new support user is created.
Trigger
Updated Project
Fires when a project is updated in 5pm (poll ProjectsService getList).
Trigger
Updated Task
Triggers when a new support task is updated.
Trigger
Updated User
Triggers when a new support user is updated.
Action
Add Task Progress
Add Task Progress (progress in percent and house down).
Action
Add User
Create a new user in the 5pm account (UsersService add).
Action
Create Note
Creates a new note in task.
Action
Create Project
Creates a new project.
Action
Create Task
Action
Delete Note
Remove an activity note/progress message (ActivityService remove).
Action
Delete Project
Remove a project (ProjectsService remove).
Action
Delete Task
Remove a task from a 5pm project (TasksService remove).
Action
Delete User
Remove a user from the account (UsersService remove).
Action
Find Project by Id
Retrieve a single project by its id (ProjectsService getById).
Action
Find Task
Finds a task in the application.
Action
Find Task by Id
Finds a task by Id in the application.
Action
Find User by Email
Retrieve a user by their email address (UsersService getByEmail).
Action
Find User by Id
Finds a user by Id in the system.
Action
List Notes
List activity notes/progress messages on a task (ActivityService getList).
Action
List Projects
List all projects in the account (ProjectsService getAll/getList).
Action
List Users
List all users in the account (UsersService getAll).
Action
Update Note
Update an activity note/progress message (ActivityService update).
Action
Update Project
Update a project's fields (ProjectsService update).
Action
Update Task
Update task in the application.
Action
Update User
Update a user's fields (UsersService update).
Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.

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The other way round: Freshdesk to 5pm