Integration

Connect 2Chat to Freshdesk

When something happens in 2Chat, your agent does the next thing in Freshdesk. Describe it in plain language and the automation is built, tested on every branch and kept running.

2Chat13 triggers 2Chat1 action Freshdesk3 triggers Freshdesk21 actions

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Build it

What do you want 2Chat and Freshdesk to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

Ask the assistant

You'll sign in before anything runs. What you typed comes with you.

Or work from Claude Code

Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.

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Everything your agent can do with 2Chat and Freshdesk

Triggers and actions 16 triggers · 22 actions

Trigger
Call Status Update
Triggers when a call changes state. E.g.: ringing, missed, answered, canceled, completed, etc.
Trigger
Incoming Call Completed
Triggers when an incoming phone call is completed (answered or missed).
Trigger
New WhatsApp Conversation
Triggers when a new WhatsApp conversation is started on your 2Chat connected number.
Trigger
New WhatsApp Message
Triggers when a new message is either sent or received on 2Chat. Works for messages sent by agents or sent by your users/customers.
Trigger
Outgoing Call Completed
Triggers when an outgoing phone call is completed (answered or canceled).
Trigger
Participant Joined a WhatsApp Group
Triggers when someone joins a WhatsApp Group
Trigger
Participant Left a WhatsApp Group
Triggers when someone leaves a WhatsApp Group
Trigger
Participant Was Removed From a WhatsApp Group
Triggers when someone is removed from a WhatsApp Group
Trigger
WhatsApp Audio Message Transcribed
Triggers when a new WhatsApp audio message is transcribed to text.
Trigger
WhatsApp Call Made
Triggers when a new WhatsApp call is made from your connected number.
Trigger
WhatsApp Call Received
Triggers when a new WhatsApp call is received on your connected number.
Trigger
WhatsApp Group Message Received
Triggers when a new WhatsApp Group Message is received
Trigger
WhatsApp Order Received
Triggers when a WhatsApp Order is received on your 2Chat connected number.
Action
Create Contact
Creates a Contact in 2Chat
Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.

Each app on its own

The other way round: Freshdesk to 2Chat

Connect 2Chat to Freshdesk

What do you want 2Chat and Freshdesk to do together?

Triggers and actions 16 triggers · 22 actions

Each app on its own

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