App

TOPdesk integrations

Connect TOPdesk to any other app, or use it from your AI client over MCP. Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Connects with an API keytopdesk.com
5 triggers6 actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

Build solutions, not workarounds.

What do you want to automate with TOPdesk?

Ask the assistant

You'll sign in before anything runs. What you typed comes with you.

Connect your AI client

Give your AI client this address.

https://mcp.apiant.ai

One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

Set it up in your client
Claude Code

Run this in the directory you want to work in.

claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai

Start Claude Code there, approve the server, and sign in in the browser page it opens.

Claude Code guide (opens in a new tab)
Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

Setup guide (opens in a new tab)
Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

Setup guide (opens in a new tab)
Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

Setup guide (opens in a new tab)
Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

Setup guide (opens in a new tab)
Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

Setup guide (opens in a new tab)

Popular

TOPdesk with the apps people pair it with most

Pair it

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What your agent can do with TOPdesk

Triggers and actions 5 triggers · 6 actions

  • Trigger
    New First Line Incident

    Triggers when a new first-line incident is created in TOPdesk.

  • Trigger
    New Incident

    Triggers when a new incident is created in TOPdesk.

  • Trigger
    New Major Incident

    Triggers when a new major incident is created in TOPdesk.

  • Trigger
    New Second Line Incident

    Triggers when a new second-line incident is created in TOPdesk.

  • Trigger
    Updated Incident

    Triggers when an incident in TOPdesk is created or updated.

  • Action
    Create an Incident

    Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

  • Action
    Find Branch

    Finds a TOPdesk branch by its exact name and returns its ID and details.

  • Action
    Find Incident

    Returns the TOPdesk incident with the given incident number.

  • Action
    Find Last Action

    Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

  • Action
    Find Person

    Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

  • Action
    Update Incident

    Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

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What our customers say

Questions

TOPdesk, answered

Is there a TOPdesk MCP server?

APIANT's MCP server at https://mcp.apiant.ai works with TOPdesk. Add that address to any AI client that takes a remote MCP server and sign in once in your browser. Your client can then run TOPdesk actions on demand, or have APIANT build, test and run automations that use TOPdesk. Nothing to install.

What can start an automation from TOPdesk?

Any of TOPdesk's 5 triggers in the catalog, including New First Line Incident, New Incident, New Major Incident and New Second Line Incident. Describe the moment in plain language and your agent picks the right one.

What can your agent do in TOPdesk?

Any of TOPdesk's 6 actions, including Create an Incident, Update Incident, Find Branch and Find Incident. Your agent maps the data both ways and tests every scenario before it ships.

Can I use TOPdesk directly from Claude, ChatGPT or Cursor?

Yes. Connect your AI client to APIANT once and it works with TOPdesk two ways. Ask it to do something in TOPdesk once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running on its own. A one-off action uses your plan's tasks the same way an automation step does.

Do I need to write code against the TOPdesk API?

No. APIANT connects to the TOPdesk API for you, with your TOPdesk API key. Describe what you want in plain language and your agent builds it on the TOPdesk triggers and actions in the catalog. If you need an endpoint that is not there yet, your agent reads the TOPdesk API documentation and adds it.

Which apps can TOPdesk connect to?

Any app in the catalog; the list on this page pairs TOPdesk with each of them. If the other app is missing, point your agent at its API documentation and it builds the connector.

What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.