Connect NetHunt CRM and TOPdesk

Both apps 31NetHunt CRM 16TOPdesk 15

• Trigger
  New Call Log

  Triggered when a new call log is added to a record in the specified folder.

• Trigger
  New Comment

  Triggered when a new comment is added to a record in the specified folder.

• Trigger
  New folder

  Triggered when a new folder is added.

• Trigger
  New Google Drive File in Folder

  Polls a NetHunt folder for newly attached Google Drive files linked to its records. Input: folder_id. Returns the list of new Google Drive file attachments.

• Trigger
  New or Updated Record in Folder

  Triggered when a record is created or updated in the specified folder.

• Trigger
  New Record in Folder

  Triggered when a record is created in the specified folder.

• Trigger
  Two-way sync new or updated records in folder

  A trigger for two-way syncing new and updated records in a specified folder, with enhanced on-the-fly mapping. Can only be used with enhanced two-way sync actions that support on-the-fly mapping.

• Trigger
  Updated Record in Folder

  Triggered when a record is updated in the specified folder.

• Action
  Add Call Log

  Add a call log to the specified record.

• Action
  Add Comment

  Add a comment to the specified record.

• Action
  Delete Record

  Delete a record by ID.

• Action
  Find Record

  Search records in a folder by ID or text query.

• Action
  Find record by field value

  Finds one record in a NetHunt folder by matching a field value, and projects the record's fields map alongside record_id / id / created_at.

• Action
  List Folder Fields

  List the fields of a folder.

• Action
  List Readable Folders

  List all folders the user can read.

• Action
  List Writable Folders

  List folders the user can create records in.

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Add change

  Creates a new change (request for change) in TOPdesk Change Management as an operator, from a template or from a brief description and change type.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find changes

  Finds changes in TOPdesk Change Management that match a search filter, such as a change number, status or brief description.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Get change

  Returns the full details of a change, looked up by its id or its change number.

• Action
  Update change

  Updates an existing TOPdesk change: description, requests, progress trail actions, status, classification, requester, assignee and planned dates.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.