Integration
Connect TOPdesk and Zoom
When New First Line Incident fires in TOPdesk, your agent runs Update user settings in Zoom, or New recording completed in Zoom to Create an Incident in TOPdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want TOPdesk and Zoom to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What TOPdesk and Zoom can do together
From TOPdesk to Zoom
When New First Line Incident in TOPdesk
then Update user settings in Zoom
From Zoom to TOPdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with TOPdesk and Zoom
Triggers and actions 20 triggers · 23 actions
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
- Meeting ended
Triggered when a meeting ends.
- Meeting participant joined
Triggers when a participant joins a meeting.
- Meeting registration cancelled
Triggered when a meeting registration is cancelled.
- Meeting started
Triggered when a meeting starts.
- New recording completed
Triggered when a cloud recording is completed.
- New recording completed (all active licensed accounts)
Triggered when a cloud recording is completed in any licensed active account.
- New recording completed (specified account)
Triggered when a cloud recording is completed for the specified account.
- New webinar registrant
Triggers when a new registrant is added to a Webinar.
- Recording completed
Triggered when a recording completes.
- Upcoming meeting
Triggered when a meeting is upcoming in the specified amount of time. NOTE: this trigger only fetches up to 300 meetings at a time. If more than 300 meetings are within the specified timeframe, those additional meetings will not be triggered.
- Upcoming meeting (all active licensed accounts)
Triggered when a meeting is upcoming in the specified amount of time for any active licensed account. NOTE: this trigger only fetches up to 300 meetings at a time for each account. If more than 300 meetings are within the specified timeframe, those additional meetings will not be triggered.
- Upcoming meeting (specified account)
Triggered when a meeting is upcoming in the specified amount of time for the specified account. NOTE: this trigger only fetches up to 300 meetings at a time. If more than 300 meetings are within the specified timeframe, those additional meetings will not be triggered.
- Upcoming meeting via integration setting (all active licensed accounts)
Triggered when a meeting is upcoming in the amount of time given by the specified integration setting stored in a lookup table. The default is 30 minutes if the setting is not found.
- Webinar ended
Triggered when a webinar ends.
- Webinar started
Triggered when a webinar starts.
- Add meeting registrant
Adds a registrant to the specified meeting. The meeting must have been created with an approval_type of "0" or "1", in which registrants are either automatically or manually approved.
- Create meeting
Creates a new meeting.
- Delete meeting
Deletes the specified meeting.
- End meeting
Immediately ends a meeting.
- Find meeting by agenda
Finds a meeting that matches the provided agenda. An error occurs if zero or multiple meetings match.
- Get approved meeting registrants
Returns approved registrants (up to 300 max) registrants for the specified meeting.
- Get connection mode
Returns the mode of the named Zoom connection, either Individual or Admin.
- Get meeting
Outputs details for the specified meeting.
- Get meeting registrant
Returns details for the specified registrant in the specified meeting.
- Get user
Returns a Zoom user's profile and settings by user ID or email.
- Get user settings
Outputs all settings for the specified user.
- List cloud recordings
Lists cloud recordings for a Zoom user within a date range.
- List meetings
Lists a Zoom user's scheduled, live, or upcoming meetings.
- List users
Lists the users on the Zoom account.
- Update meeting
Updates an existing meeting.
- Update meeting registrant status
Updates a registrant's status for the specified meeting.
- Update user settings
Updates the specified user's settings.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
TOPdesk and Zoom, answered
What can start an automation from TOPdesk?
Any of TOPdesk's 5 triggers in the catalog, including New First Line Incident, New Incident, New Major Incident and New Second Line Incident. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zoom when something happens in TOPdesk?
Any of Zoom's 17 actions, including Create meeting, Update meeting, Update meeting registrant status and Update user settings. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zoom to TOPdesk?
Yes. When something happens in Zoom, your agent can act in TOPdesk too. This page covers both directions: Zoom's triggers and TOPdesk's actions are listed here as well.
Do I have to build a connector for TOPdesk or Zoom?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use TOPdesk and Zoom without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.