Integration
Connect Freshservice to Facebook
When New or Updated Change fires in Freshservice, your agent runs Send Media Message in Facebook. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshservice and Facebook to do together?
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Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshservice can start in Facebook
When New or Updated Change in Freshservice
then Send Media Message in Facebook
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshservice and Facebook
Triggers and actions 10 triggers · 64 actions
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
- Create Comment
Creates a comment on a facebook post or replies to an existing comment.
- Create Multi Photo Post
Publish one Facebook Page feed post containing one or more photos from public URLs. The action first uploads every photo with published=false, then creates one /feed post with those photo IDs as attached_media. If any upload fails, the feed post is not created; earlier uploads can remain unpublished on Facebook temporarily. This action publishes immediately and does not add photos to an existing album.
- Create Photo Post
Posts a photo from a URL to a Facebook Page, with an optional caption.
- Create Post
Creates a new post on a facebook page.
- Create Video Post
Posts a video to a Facebook Page from a video URL, published right away or scheduled.
- Delete Comment
Deletes a facebook comment.
- Delete Post
Deletes a facebook page post.
- Get Comment
Returns one comment on a Facebook Page post.
- Get Comments
Retrieves comments from a facebook post or comment (for replies).
- Get Conversation Messages
Retrieves messages from a specific conversation.
- Get Graph Object
Read caller-selected fields from an identified Facebook Graph node using permissions already granted to the connection.
- Get Graph Objects
Read caller-selected fields from multiple Facebook Graph nodes in one batch request and return successes and failures keyed by requested object ID.
- Get Message Details
Retrieves details of a specific message sent or received by the page.
- Get Page Details
Fetches details about a specific facebook page.
- Get Page Insights
Retrieves analytics and insights for a facebook page.
- Get Page Photos
Returns the photos on a Facebook Page.
- Get Page Posts
Retrieves posts from a facebook page.
- Get Page Roles
Retrieves a list of people and their tasks/roles on a facebook page.
- Get Page Tagged Posts
Retrieves posts where a Facebook Page is tagged or mentioned. Use when monitoring brand mentions or tracking posts that tag your Page but don't appear on your Page's own feed.
- Get Page Videos
Retrieves videos from a facebook page.
- Get Photo
Reads a single Facebook photo by id, using the Page access token for the given page_id. Use as the read-back for a photo upload.
- Get Post
Retrieves details of a specific facebook post.
- Get Post Insights
Returns performance metrics for a Facebook Page post, such as impressions and clicks.
- Get Post Reactions
Returns the reactions on a Facebook Page post, with a total per reaction type.
- Get User Pages
Retrieves a list of pages the user manages, including tasks and access tokens.
- Like Post Or Comment
Likes a facebook post or comment.
- List Page Stories
List photo and video stories published by a Facebook Page.
- List Published Page Posts
List posts published by a Facebook Page, excluding unpublished posts.
- Refresh Url Scrape
Ask Facebook to rescrape a public HTTP or HTTPS URL, optionally returning requested URL metadata fields.
- Search Geographic Targeting Locations
Find current geographic keys accepted by Meta ad targeting.
- Send Media Message
Sends a media message (image, video, audio, or file) from the page to a user.
- Send Message
Sends a text message from the page to a user via messenger.
- Unlike Post Or Comment
Removes a like from a facebook post or comment.
- Update Comment
Updates an existing facebook comment.
- Update Page Settings
Updates a Facebook Page's About text, description, contact details or website.
- Update Post
Updates an existing facebook page post.
- Upload Photos Batch
Uploads several photos from URLs to a Facebook Page or one of its albums in one step.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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More into Facebook
Questions
Freshservice and Facebook, answered
What can start an automation from Freshservice?
Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Facebook when something happens in Freshservice?
Any of Facebook's 37 actions, including Create Comment, Create Multi Photo Post, Create Photo Post and Create Post. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Facebook to Freshservice?
Facebook has no triggers in the catalog today, so automations start in Freshservice. If you need the other direction, ask: your agent reads Facebook's API documentation and adds it.
Do I have to build a connector for Freshservice or Facebook?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshservice and Facebook without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.