App

Dixa integrations

Connect Dixa to any other app, or use it from your AI client over MCP. Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.

Connects with an API keydixa.com
23 actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

Build solutions, not workarounds.

What do you want to automate with Dixa?

Ask the assistant

You'll sign in before anything runs. What you typed comes with you.

Connect your AI client

Give your AI client this address.

https://mcp.apiant.ai

One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

Set it up in your client
Claude Code

Run this in the directory you want to work in.

claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai

Start Claude Code there, approve the server, and sign in in the browser page it opens.

Claude Code guide (opens in a new tab)
Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

Setup guide (opens in a new tab)
Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

Setup guide (opens in a new tab)
Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

Setup guide (opens in a new tab)
Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

Setup guide (opens in a new tab)
Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

Setup guide (opens in a new tab)

Popular

Dixa with the apps people pair it with most

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What your agent can do with Dixa

Triggers and actions 23 actions

  • Action
    Add Internal Note

    Adds an internal note, visible only to agents, to a Dixa conversation and returns the created note.

  • Action
    Change Conversation Status

    Changes a conversation's status by closing it, reopening it, or putting it into follow-up until a chosen time.

  • Action
    Create Callback Request

    Creates a callback request conversation in Dixa, placing a call-back for an end user into the chosen queue, and returns the new conversation's id.

  • Action
    Create Conversation

    Creates a new Dixa conversation on the email, contact form, chat, SMS, WhatsApp or callback channel and returns its ID.

  • Action
    Create User

    Creates an end user (contact) in Dixa with their name, contact details and any custom contact attributes, and returns the new end user.

  • Action
    Get Anonymization Status

    Returns the status of an anonymization request submitted earlier for a user, conversation or message, including when it was initiated and when it was processed.

  • Action
    Get Conversation by Id

    Returns a single Dixa conversation by its id, including its channel, state, assignment, queue and custom attributes.

  • Action
    Get Conversation Rating

    Returns the latest rating statuses and scores for a conversation, with one entry for each question of the survey.

  • Action
    Get Conversation Tags

    Returns the tags applied to a conversation, including each tag's name, color and state.

  • Action
    Get Messages in Conversation

    Returns all messages in a Dixa conversation, sorted from oldest to newest.

  • Action
    Get Queue by Id

    Returns a Dixa queue by its id, including its name, offering settings, thresholds and the channels that use it. An error occurs if the queue is not found.

  • Action
    Get User by Id

    Returns one Dixa end user (contact) by id, including their name, email addresses, phone numbers, external id and custom attribute values.

  • Action
    Remove Tag From Conversation

    Removes a tag from a Dixa conversation. Active and inactive tags can both be removed.

  • Action
    Search Conversation

    Returns the conversations that contain the specified text, match the specified filters, or both, with snippets showing where the text was found.

  • Action
    Search Conversations by User

    Returns the conversations requested by a specific end user.

  • Action
    Search Enduser by External ID

    Returns the end users whose external ID matches the value you provide.

  • Action
    Search User by Email Address

    Returns the Dixa end users whose email address matches the one you provide.

  • Action
    Search User by Phone Number

    Returns the Dixa end users whose phone number matches the one you specify.

  • Action
    Set Custom Contact Attributes

    Sets custom attribute values on an end user in Dixa and returns the attributes that were updated.

  • Action
    Set Custom Conversation Attributes

    Sets the values of custom attributes on a conversation and returns the conversation's updated custom attributes.

  • Action
    Tag Conversation

    Adds an existing active tag to a conversation.

  • Action
    Transfer Conversation to Queue

    Transfers a conversation to the queue you choose, optionally on behalf of a specific agent, admin or AI agent.

  • Action
    Update End User

    Updates an end user's name, contact details, avatar, external ID and custom contact attributes in Dixa. Only the fields you fill in are changed.

Reviews

What our customers say

Questions

Dixa, answered

Is there a Dixa MCP server?

APIANT's MCP server at https://mcp.apiant.ai works with Dixa. Add that address to any AI client that takes a remote MCP server and sign in once in your browser. Your client can then run Dixa actions on demand, or have APIANT build, test and run automations that use Dixa. Nothing to install.

What can your agent do in Dixa?

Any of Dixa's 23 actions, including Create Callback Request, Create Conversation, Create User and Update End User. Your agent maps the data both ways and tests every scenario before it ships.

Can I use Dixa directly from Claude, ChatGPT or Cursor?

Yes. Connect your AI client to APIANT once and it works with Dixa two ways. Ask it to do something in Dixa once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running on its own. A one-off action uses your plan's tasks the same way an automation step does.

Do I need to write code against the Dixa API?

No. APIANT connects to the Dixa API for you, with your Dixa API key. Describe what you want in plain language and your agent builds it on the Dixa triggers and actions in the catalog. If you need an endpoint that is not there yet, your agent reads the Dixa API documentation and adds it.

Which apps can Dixa connect to?

Any app in the catalog; the list on this page pairs Dixa with each of them. If the other app is missing, point your agent at its API documentation and it builds the connector.

What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.