Connect Discord to Dixa

Both apps 52Discord 29Dixa 23

• Trigger
  New Forum Message

  Triggers when a new Message is created on a Forum Post.

• Trigger
  New Forum Post

  Triggers when a new Post is created on a Forum.

• Trigger
  New Mention

  Triggers when a User or Role is mentioned.

• Trigger
  New Message Posted to Channel

  Triggers when a new message is posted to a specific text channel.

• Trigger
  New Reaction on Message

  Triggers when a new Reaction is added to a Message.

• Trigger
  New User Added

  Triggers when a new user joins the Discord Server.

• Trigger
  Role Assigned to User

  Triggers when a role is assigned to a user.

• Action
  Add Reaction to Message

  React to a message in a channel with an emoji. Writer sibling for the New Reaction on Message trigger.

• Action
  Add Role

  assign a role to a user

• Action
  Create Channel

  Create a new channel in a server.

• Action
  Create new Forum Post

  Create a new Post on a Forum Channel.

• Action
  Create Role

  Create a new role in a server.

• Action
  Delete Channel

  Delete or close a channel.

• Action
  Delete Message

  Delete a message from a channel.

• Action
  Find Channel

  Find an existing channel by name.

• Action
  Find User

  Find an existing user by name.

• Action
  Get Message

  Retrieve a specific message from a channel by id.

• Action
  Get Server Member

  Get one member of a Discord server, including the roles they currently hold.

• Action
  List Active Threads

  List the threads and forum posts currently active in a Discord server.

• Action
  List Messages

  List the most recent messages in a Discord channel, newest first.

• Action
  List Reactions

  List the people who reacted to a message with a given emoji.

• Action
  List Roles

  List every role defined in a Discord server, so you can pick the Role ID an operation needs.

• Action
  List Servers

  List the Discord servers (guilds) the APIANT bot has been added to. Use it to get the Server ID every other Discord operation asks for.

• Action
  Remove User Role

  Remove a chosen role from the specified user.

• Action
  Rename Channel

  Rename a channel to a specific name you choose.

• Action
  Send Channel Message

  Post a new message to a specific #channel you choose.

• Action
  Send Direct Message

  Send a direct message to a specific user.

• Action
  Send message in Forum Post

  Send a new message in a specific Forum Post.

• Action
  Update Message

  Edit the content of a previously sent message.

• Action
  Add Internal Note

  Adds an internal note, visible only to agents, to a Dixa conversation and returns the created note.

• Action
  Change Conversation Status

  Changes a conversation's status by closing it, reopening it, or putting it into follow-up until a chosen time.

• Action
  Create Callback Request

  Creates a callback request conversation in Dixa, placing a call-back for an end user into the chosen queue, and returns the new conversation's id.

• Action
  Create Conversation

  Creates a new Dixa conversation on the email, contact form, chat, SMS, WhatsApp or callback channel and returns its ID.

• Action
  Create User

  Creates an end user (contact) in Dixa with their name, contact details and any custom contact attributes, and returns the new end user.

• Action
  Get Anonymization Status

  Returns the status of an anonymization request submitted earlier for a user, conversation or message, including when it was initiated and when it was processed.

• Action
  Get Conversation by Id

  Returns a single Dixa conversation by its id, including its channel, state, assignment, queue and custom attributes.

• Action
  Get Conversation Rating

  Returns the latest rating statuses and scores for a conversation, with one entry for each question of the survey.

• Action
  Get Conversation Tags

  Returns the tags applied to a conversation, including each tag's name, color and state.

• Action
  Get Messages in Conversation

  Returns all messages in a Dixa conversation, sorted from oldest to newest.

• Action
  Get Queue by Id

  Returns a Dixa queue by its id, including its name, offering settings, thresholds and the channels that use it. An error occurs if the queue is not found.

• Action
  Get User by Id

  Returns one Dixa end user (contact) by id, including their name, email addresses, phone numbers, external id and custom attribute values.

• Action
  Remove Tag From Conversation

  Removes a tag from a Dixa conversation. Active and inactive tags can both be removed.

• Action
  Search Conversation

  Returns the conversations that contain the specified text, match the specified filters, or both, with snippets showing where the text was found.

• Action
  Search Conversations by User

  Returns the conversations requested by a specific end user.

• Action
  Search Enduser by External ID

  Returns the end users whose external ID matches the value you provide.

• Action
  Search User by Email Address

  Returns the Dixa end users whose email address matches the one you provide.

• Action
  Search User by Phone Number

  Returns the Dixa end users whose phone number matches the one you specify.

• Action
  Set Custom Contact Attributes

  Sets custom attribute values on an end user in Dixa and returns the attributes that were updated.

• Action
  Set Custom Conversation Attributes

  Sets the values of custom attributes on a conversation and returns the conversation's updated custom attributes.

• Action
  Tag Conversation

  Adds an existing active tag to a conversation.

• Action
  Transfer Conversation to Queue

  Transfers a conversation to the queue you choose, optionally on behalf of a specific agent, admin or AI agent.

• Action
  Update End User

  Updates an end user's name, contact details, avatar, external ID and custom contact attributes in Dixa. Only the fields you fill in are changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.