Integration
Connect TOPdesk and Zoho Writer
When New First Line Incident fires in TOPdesk, your agent runs Merge a Template and Send Email in Zoho Writer, or New Document in Zoho Writer to Add change in TOPdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want TOPdesk and Zoho Writer to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What TOPdesk and Zoho Writer can do together
From TOPdesk to Zoho Writer
When New First Line Incident in TOPdesk
then Merge a Template and Send Email in Zoho Writer
From Zoho Writer to TOPdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with TOPdesk and Zoho Writer
Triggers and actions 7 triggers · 23 actions
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Add change
Creates a new change (request for change) in TOPdesk Change Management as an operator, from a template or from a brief description and change type.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find changes
Finds changes in TOPdesk Change Management that match a search filter, such as a change number, status or brief description.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Get change
Returns the full details of a change, looked up by its id or its change number.
- Update change
Updates an existing TOPdesk change: description, requests, progress trail actions, status, classification, requester, assignee and planned dates.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
- New Document
Triggers when a new document has been created.
- New Document Moved to Folder
Triggers when document moved to folder.
- Add document
Create a new blank document.
- Delete document
Moves a Zoho Writer document to the Trash. It can be restored from the Trash for the vendor's retention period.
- Get document
Get document details by id.
- Get Merge Job Report
Returns the report of a merge job: its overall status and the per-record merged documents with their download links.
- Get Translation Job Status
Returns the status of a document translation job and, once it is completed, the link to the translated document.
- List documents
List documents in a folder or account.
- Merge a Document and Send via Webhook
Merges a document with data from a source and sends it via a Webhook.
- Merge and Store
Merges a document and stores it in a particular folder in Zoho WorkDrive.
- Merge a Template and Send Email
Merges a template with data from a source and send mail.
- Translate document
Translates a Zoho Writer document into another language and stores the translation in a folder. Returns a status link for the translation job.
- Update document
Updates one property of a Zoho Writer document: its name, description, favourite flag, final state, lock, readiness or track changes.
- Upload Document With Text
Uploads a document file.
- Upload Document With URL
Uploads a document with the given URL
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
TOPdesk and Zoho Writer, answered
What can start an automation from TOPdesk?
Any of TOPdesk's 5 triggers in the catalog, including New First Line Incident, New Incident, New Major Incident and New Second Line Incident. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zoho Writer when something happens in TOPdesk?
Any of Zoho Writer's 13 actions, including Update document, Upload Document With Text, Upload Document With URL and Add document. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zoho Writer to TOPdesk?
Yes. When something happens in Zoho Writer, your agent can act in TOPdesk too. This page covers both directions: Zoho Writer's triggers and TOPdesk's actions are listed here as well.
Do I have to build a connector for TOPdesk or Zoho Writer?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use TOPdesk and Zoho Writer without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.