Connect TOPdesk and WorkRamp

Both apps 31TOPdesk 11WorkRamp 20

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

• Trigger
  Assignment Completed: Challenge

  Triggers when a user completes the selected challenge, returning the user, completion date, grade and pass status.

• Trigger
  Assignment Completed: Path

  Triggers when a user completes an assignment for the selected path.

• Trigger
  Assignment Completed: Scorm

  Triggers when a user completes an assignment for the chosen SCORM course.

• Trigger
  Assignment Created: Challenge

  Triggers when a user is newly assigned to the selected challenge.

• Trigger
  Assignment Created: Path

  Triggers when a user is assigned to the selected WorkRamp path.

• Trigger
  Assignment Created: Scorm

  Triggers when a user is assigned the selected SCORM course.

• Trigger
  Training Complete

  Triggers when a contact completes a training in your Customer Learning Cloud academy.

• Trigger
  User Created

  Triggers when a new user is created in your WorkRamp enterprise.

• Trigger
  User Deleted

  Triggers when a user in your WorkRamp enterprise is deleted.

• Action
  Add group

  Creates a new group in WorkRamp, optionally with initial member users.

• Action
  Delete contact

  Deactivates (soft-deletes) a contact in a WorkRamp Customer Learning Cloud academy.

• Action
  Delete user

  Deletes an existing user from your WorkRamp enterprise.

• Action
  Find User

  Returns the WorkRamp users that match an email address, a name or a custom attribute value.

• Action
  Get contact

  Returns a single contact from a WorkRamp Customer Learning Cloud academy, including name and email.

• Action
  List certifications

  Returns all certifications (badges) set up in your WorkRamp account.

• Action
  List events

  Returns the events in a WorkRamp academy, including each event's title, description, publication status and session counts.

• Action
  List groups

  Returns all groups in the WorkRamp enterprise, with each group's name and created and updated times.

• Action
  List guides

  Returns all guides in your WorkRamp account, including each guide's title, task count, test question count and tags.

• Action
  List paths

  Returns the learning paths in your WorkRamp enterprise, including each path's name, description, content counts and tags.

• Action
  List users

  Returns the users in your WorkRamp enterprise, optionally filtered by email, name or a custom attribute.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.