Integration
Connect TOPdesk and WaiverForever
When New First Line Incident fires in TOPdesk, your agent runs Update Waiver Note in WaiverForever, or New Waiver Accepted in WaiverForever to Add change in TOPdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want TOPdesk and WaiverForever to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What TOPdesk and WaiverForever can do together
From TOPdesk to WaiverForever
When New First Line Incident in TOPdesk
then Update Waiver Note in WaiverForever
From WaiverForever to TOPdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with TOPdesk and WaiverForever
Triggers and actions 7 triggers · 20 actions
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Add change
Creates a new change (request for change) in TOPdesk Change Management as an operator, from a template or from a brief description and change type.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find changes
Finds changes in TOPdesk Change Management that match a search filter, such as a change number, status or brief description.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Get change
Returns the full details of a change, looked up by its id or its change number.
- Update change
Updates an existing TOPdesk change: description, requests, progress trail actions, status, classification, requester, assignee and planned dates.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
- New Waiver Accepted
Triggers when a signed waiver is accepted (approved), optionally for one template.
- New Waiver Submitted
Triggers when a new waiver is signed and submitted, optionally for one template.
- Accept Waiver
Accepts a waiver that is in pending status.
- Create Request Group
Creates a waiver request group for a template and returns its shareable signing link.
- Create Tracking Waiver Request
Creates a one-off signing link for a template and returns the link plus a tracking ID.
- Find Waivers
Searches signed waivers by keyword, template, status, reference number or signing date range.
- Get Request Group
Returns one waiver request group, optionally with the waivers signed against it.
- Get Waiver
Returns one signed waiver, including its field answers, status and PDF link.
- List Request Groups
Returns the waiver request groups for a template, optionally filtered by name or status.
- List Templates
Returns every waiver template in the WaiverForever account.
- Update Request Group
Updates a waiver request group's name, size, note or contact info.
- Update Waiver Note
Sets the note on a signed waiver.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
TOPdesk and WaiverForever, answered
What can start an automation from TOPdesk?
Any of TOPdesk's 5 triggers in the catalog, including New First Line Incident, New Incident, New Major Incident and New Second Line Incident. Describe the moment in plain language and your agent picks the right one.
What can your agent do in WaiverForever when something happens in TOPdesk?
Any of WaiverForever's 10 actions, including Create Request Group, Create Tracking Waiver Request, Update Request Group and Update Waiver Note. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from WaiverForever to TOPdesk?
Yes. When something happens in WaiverForever, your agent can act in TOPdesk too. This page covers both directions: WaiverForever's triggers and TOPdesk's actions are listed here as well.
Do I have to build a connector for TOPdesk or WaiverForever?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use TOPdesk and WaiverForever without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.