Connect TOPdesk and VirtualPBX

Both apps 33TOPdesk 15VirtualPBX 18

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Add change

  Creates a new change (request for change) in TOPdesk Change Management as an operator, from a template or from a brief description and change type.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find changes

  Finds changes in TOPdesk Change Management that match a search filter, such as a change number, status or brief description.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Get change

  Returns the full details of a change, looked up by its id or its change number.

• Action
  Update change

  Updates an existing TOPdesk change: description, requests, progress trail actions, status, classification, requester, assignee and planned dates.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

• Trigger
  New Call Recording

  Triggers when a new call recording is stored on the account.

• Action
  Create Blocklist

  Creates a caller blocklist, optionally with an initial set of blocked numbers.

• Action
  Delete Blocklist

  Deletes a caller blocklist.

• Action
  Delete Call Recording

  Deletes a call recording's record (and its audio when stored with it).

• Action
  Get Active Call

  Returns details of one active call, such as its direction, destination and whether it was answered.

• Action
  Get Blocklist

  Returns one caller blocklist and the numbers on it.

• Action
  Get Call Recording

  Returns one call recording's details: caller, callee, direction and duration.

• Action
  Get Device

  Returns one device's configuration, including its name, type and whether it is enabled.

• Action
  Hang Up Call

  Hangs up an active call.

• Action
  List Blocklists

  Returns the caller blocklists on the account.

• Action
  List Call Recordings

  Returns call recordings stored on the account, newest first, with caller, callee and duration.

• Action
  List Device Active Calls

  Returns the calls currently active on one device.

• Action
  List Device Registrations

  Returns which devices on the account are currently registered; empty when none are.

• Action
  List Devices

  Returns every device (phones, softphones, fax machines) on the VirtualPBX account.

• Action
  List User Active Calls

  Returns the calls currently active for one user.

• Action
  Transfer Call

  Transfers an active call to an extension or phone number, blind or attended.

• Action
  Update Blocklist

  Updates a blocklist; the numbers given replace the list's current numbers.

• Action
  Update Device

  Updates a device's name or enabled state, and can ask the phone to reboot to pick up the change.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.