Connect TOPdesk to UpGuard

Both apps 27TOPdesk 11UpGuard 16

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

• Action
  Add vendor questionnaire

  Sends a security questionnaire to a monitored vendor's nominated recipients and returns the new questionnaire's id.

• Action
  Find a Data Leak

  Returns the data leak disclosures in your UpGuard account that match the specified IDs, statuses or disclosure time range.

• Action
  Find an Identity Breach

  Finds an identity breach by its ID and returns its details, including severity, exposed data classes and comments.

• Action
  Find a Vendor by Hostname

  Returns the UpGuard vendor that owns the specified hostname, including its scores, risk counts, labels, attributes and company details.

• Action
  Find a Vendor by ID

  Returns the details of a vendor by its UpGuard vendor ID, including scores, risk counts, labels and tier.

• Action
  Get organization

  Returns the UpGuard organisation linked to the connected API key, including its name, primary hostname, automated security score and category scores.

• Action
  List domains

  Returns the domains on your UpGuard account with their status, score, labels and last scan time.

• Action
  List risks

  Returns the active risks detected for your UpGuard account, with their severity, category, affected hostnames and remediation advice.

• Action
  List vendor questionnaires

  Returns the security or relationship questionnaires sent to a vendor, plus any questionnaires the vendor has shared.

• Action
  List vendor risks

  Returns the active risks detected for a monitored vendor, identified by its primary hostname, with severity, affected hostnames and remediation advice.

• Action
  List vendors

  Returns the vendors your UpGuard account monitors, with their scores, tiers and labels, optionally filtered by label.

• Action
  List vulnerabilities

  Returns the potential vulnerabilities detected on your organization's domains and IP addresses, optionally limited to websites with specific labels.

• Action
  Monitor Vendor

  Starts monitoring a vendor in UpGuard CyberRisk by vendor ID or hostname, optionally adding labels and a tier. Returns the monitored vendor.

• Action
  Stop monitoring vendor

  Stops monitoring a vendor in UpGuard, removing it from your monitored vendors list, identified by vendor ID or hostname.

• Action
  Update vendor labels

  Replaces the labels assigned to a monitored vendor. Passing an empty list removes all labels.

• Action
  Update vendor tier

  Assigns a tier to a monitored vendor, or removes its tier when the tier is 0.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.