Integration
Connect TOPdesk and TRAFFIT
When New First Line Incident fires in TOPdesk, your agent runs Create CRM Contact Person in TRAFFIT, or Candidate Added in TRAFFIT to Add change in TOPdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want TOPdesk and TRAFFIT to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What TOPdesk and TRAFFIT can do together
From TOPdesk to TRAFFIT
When New First Line Incident in TOPdesk
then Create CRM Contact Person in TRAFFIT
From TRAFFIT to TOPdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with TOPdesk and TRAFFIT
Triggers and actions 11 triggers · 30 actions
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Add change
Creates a new change (request for change) in TOPdesk Change Management as an operator, from a template or from a brief description and change type.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find changes
Finds changes in TOPdesk Change Management that match a search filter, such as a change number, status or brief description.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Get change
Returns the full details of a change, looked up by its id or its change number.
- Update change
Updates an existing TOPdesk change: description, requests, progress trail actions, status, classification, requester, assignee and planned dates.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
- Candidate Added
Triggers when a new candidate is added in Traffit.
- Candidate Moved to Stage
Triggers when a candidate is moved to another stage of a job in Traffit.
- CRM Contact Person Added
Triggers when a new CRM contact person is added in Traffit.
- CRM Contact Person Updated
Triggers when a CRM contact person is updated in Traffit.
- New Candidate in a Job
Triggers when a new candidate appears in a job in Traffit.
- New Job Created
Triggers when a new job is created in Traffit.
- Add Candidate Note
Adds a note to a candidate in Traffit.
- Add Candidate to a Job
Adds a candidate to a job (recruitment) in Traffit.
- Add job
Creates a new job (recruitment) in Traffit for a client.
- Add tags to candidate
Adds one or more existing tags to a candidate in Traffit.
- Create Candidate
Creates a new candidate in Traffit.
- Create CRM Contact Person
Creates a new CRM contact person in Traffit.
- Find Candidate
Finds candidates in Traffit by email or last name.
- Find Client
Returns a client company in Traffit by its ID.
- Get candidate
Returns a single candidate by ID or GUID, including their custom fields.
- Get client
Returns a single client (company) by its ID, including its custom fields.
- Get job
Returns a single job (recruitment) by its ID, including its client, responsible people and custom fields.
- List clients
Returns the clients (companies) in your Traffit account, optionally filtered and sorted.
- List job states
Returns the workflow stages (states) of a job, such as New, Video call or Offer, with their ids and order.
- List users
Returns the users (recruiters and team members) in your Traffit account.
- Move candidate to job state
Moves a candidate in a job to a specific stage of that job's workflow.
- Reject candidate in job
Rejects a candidate in a job, moving them to the chosen rejection stage.
- Update candidate
Updates selected fields on an existing candidate in Traffit; blank fields are left unchanged.
- Update client
Updates selected fields on an existing client (company) in Traffit. Fields left blank are not changed.
- Update CRM Contact Person
Updates the fields you supply on an existing CRM contact person in Traffit.
- Update job
Updates selected fields on an existing job (recruitment) in Traffit, such as its title, client or workflow.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
TOPdesk and TRAFFIT, answered
What can start an automation from TOPdesk?
Any of TOPdesk's 5 triggers in the catalog, including New First Line Incident, New Incident, New Major Incident and New Second Line Incident. Describe the moment in plain language and your agent picks the right one.
What can your agent do in TRAFFIT when something happens in TOPdesk?
Any of TRAFFIT's 20 actions, including Create Candidate, Create CRM Contact Person, Update candidate and Update client. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from TRAFFIT to TOPdesk?
Yes. When something happens in TRAFFIT, your agent can act in TOPdesk too. This page covers both directions: TRAFFIT's triggers and TOPdesk's actions are listed here as well.
Do I have to build a connector for TOPdesk or TRAFFIT?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use TOPdesk and TRAFFIT without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.