Connect TOPdesk to Toky

Both apps 17TOPdesk 11Toky 6

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

• Action
  Add Contact

  Create a new contact in the Toky phone directory.

• Action
  Get Call Recording

  Retrieve the recording for a call.

• Action
  Get Contact

  Retrieve a single contact by phone number.

• Action
  List Numbers

  List the phone numbers provisioned in the Toky account.

• Action
  Send SMS

  Send an SMS from a Toky SMS-enabled number to a destination number.

• Action
  Update Contact

  Update an existing contact in the phone directory.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.