Integration
Connect TOPdesk to Tiledesk
When New First Line Incident fires in TOPdesk, your agent runs Add lead in Tiledesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want TOPdesk and Tiledesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What TOPdesk can start in Tiledesk
When New First Line Incident in TOPdesk
then Add lead in Tiledesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with TOPdesk and Tiledesk
Triggers and actions 5 triggers · 22 actions
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
- Add lead
Creates a new lead (contact) in a Tiledesk project.
- Add message
Send a message into a request/conversation, creating the conversation if needed.
- Add request
Creates a new request (conversation or ticket) in a Tiledesk project. Tiledesk intends this mainly for bulk-importing conversations; add messages to it afterwards.
- Add tag
Create a new tag.
- Delete lead
Delete a lead by id.
- Delete tag
Delete a tag by id.
- Get lead
Fetches a single Tiledesk lead (contact) by its id.
- Get request
Fetch a request/conversation by request_id.
- List leads
List all leads for a project, with sort/page query params.
- List messages
Get all messages of a request by request_id.
- List projects
Lists the Tiledesk projects the connected user belongs to.
- List requests
Lists the requests (conversations and tickets) in a Tiledesk project, with optional filters.
- List tags
List all tags for a project.
- Update lead
Update an existing lead's fields/attributes.
- Update request
Update a request/conversation (e.g. status, department).
- Update tag
Updates an existing tag's name, color or custom attributes in a Tiledesk project.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
TOPdesk and Tiledesk, answered
What can start an automation from TOPdesk?
Any of TOPdesk's 5 triggers in the catalog, including New First Line Incident, New Incident, New Major Incident and New Second Line Incident. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Tiledesk when something happens in TOPdesk?
Any of Tiledesk's 16 actions, including Update lead, Update request, Update tag and Add lead. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Tiledesk to TOPdesk?
Tiledesk has no triggers in the catalog today, so automations start in TOPdesk. If you need the other direction, ask: your agent reads Tiledesk's API documentation and adds it.
Do I have to build a connector for TOPdesk or Tiledesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use TOPdesk and Tiledesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.