Connect TOPdesk to Svix

Both apps 30TOPdesk 11Svix 19

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

• Action
  Add application

  Creates a new Svix application, the destination your webhook messages are sent to (usually one per customer).

• Action
  Add endpoint

  Creates a new webhook endpoint (a destination URL) on a Svix application.

• Action
  Add event type

  Creates a new event type in Svix, or unarchives an existing one with the same name.

• Action
  Add message

  Creates a new message (webhook) in a Svix application and dispatches it to all of the application's subscribed endpoints.

• Action
  Delete application

  Deletes a Svix application and its endpoints.

• Action
  Delete endpoint

  Deletes an endpoint from a Svix application so it no longer receives messages.

• Action
  Get application

  Returns a Svix application by its id or your own UID.

• Action
  Get endpoint

  Returns a webhook endpoint of a Svix application, including its URL, subscribed event types, channels and status.

• Action
  Get endpoint secret

  Returns the signing secret of a webhook endpoint, used to verify that incoming webhooks were sent by Svix.

• Action
  Get message

  Returns a single message (webhook) sent to an application, by its message ID or event ID, including its payload.

• Action
  List applications

  Returns the applications in your Svix organization, optionally excluding those without active endpoints.

• Action
  List endpoints

  Returns the endpoints (webhook destination URLs) configured on a Svix application.

• Action
  List event types

  Returns the event types defined in your Svix environment.

• Action
  List message attempts

  Returns the delivery attempts made for a message, with each attempt's endpoint, URL, status and response.

• Action
  List messages

  Returns the messages (webhooks) sent to a Svix application, optionally filtered by channel, tag, event type or date range.

• Action
  Resend message

  Resends an existing webhook message to one of the application's endpoints.

• Action
  Rotate endpoint secret

  Rotates an endpoint's webhook signing secret. The previous secret stays valid for a grace period (24 hours by default).

• Action
  Update application

  Updates an existing Svix application's name, UID, throttle rate or metadata. Only the values you fill in are changed.

• Action
  Update endpoint

  Updates selected settings of a webhook endpoint in a Svix application, such as its URL, description, subscribed event types or channels. Fields left blank are unchanged.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.