Integration
Connect TOPdesk to Sophiie
When New First Line Incident fires in TOPdesk, your agent runs Add lead in Sophiie. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want TOPdesk and Sophiie to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What TOPdesk can start in Sophiie
When New First Line Incident in TOPdesk
then Add lead in Sophiie
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with TOPdesk and Sophiie
Triggers and actions 5 triggers · 28 actions
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Add change
Creates a new change (request for change) in TOPdesk Change Management as an operator, from a template or from a brief description and change type.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find changes
Finds changes in TOPdesk Change Management that match a search filter, such as a change number, status or brief description.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Get change
Returns the full details of a change, looked up by its id or its change number.
- Update change
Updates an existing TOPdesk change: description, requests, progress trail actions, status, classification, requester, assignee and planned dates.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
- Add appointment
Books an appointment (job) for a lead in Sophiie. It appears on the dashboard calendar and syncs to connected calendars.
- Add lead
Creates a new lead in your Sophiie organization with contact details, business name and social links.
- Cancel appointment
Cancels an appointment (job), keeping it with status Cancelled and syncing the cancellation to connected calendars.
- Delete lead
Deletes a lead from your Sophiie organization.
- Get appointment
Returns a single appointment (job) by its ID, including its time, status, lead, attendees and notes.
- Get call
Returns a single completed phone call, including its outcome, summary, transcript and recording link.
- Get inquiry
Returns a single inquiry, including its customer (lead) and the call, chat, webform or message details it came from.
- Get lead
Returns a lead's full details, including contact info, status, tags, default address and last inquiry.
- Get organization
Returns the details of the Sophiie organization tied to the connected account, including its name, contact details, time zone, country and currency.
- List appointments
Returns the appointments (jobs) in your Sophiie organization, optionally only those for one lead.
- List inquiries
Returns the inquiries (calls, emails, chats, SMS, web forms and social messages) received by your Sophiie organization, optionally filtered by lead, source or archived state.
- List lead notes
Returns the notes recorded on a lead, including their content, author and timestamps.
- List leads
Returns the leads in your Sophiie organization, with contact details, status and unread inquiry counts. Optionally limit to leads created or updated since a given time.
- List members
Returns the members (users) of your Sophiie organization, including their role, name, email and phone.
- Send call
Places an outbound phone call to a person using your organization's Sophiie virtual assistant.
- Send SMS
Sends an SMS (or MMS with media) to a lead, continuing an existing conversation thread or starting a new one.
- Update appointment
Updates an existing appointment (job) in Sophiie. Only the fields you fill in are changed.
- Update lead
Updates an existing lead's contact details, such as name, email, phone, suburb, business name and social links.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
TOPdesk and Sophiie, answered
What can start an automation from TOPdesk?
Any of TOPdesk's 5 triggers in the catalog, including New First Line Incident, New Incident, New Major Incident and New Second Line Incident. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Sophiie when something happens in TOPdesk?
Any of Sophiie's 18 actions, including Send call, Send SMS, Update appointment and Update lead. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Sophiie to TOPdesk?
Sophiie has no triggers in the catalog today, so automations start in TOPdesk. If you need the other direction, ask: your agent reads Sophiie's API documentation and adds it.
Do I have to build a connector for TOPdesk or Sophiie?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use TOPdesk and Sophiie without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.