Connect TOPdesk to Slybroadcast

Both apps 23TOPdesk 11Slybroadcast 12

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

• Action
  Cancel Campaign

  Cancels a scheduled or running Slybroadcast campaign. A cancelled campaign cannot be restarted.

• Action
  Delete Audio File

  Deletes an audio file from your Slybroadcast account. Campaigns already scheduled with it still go out.

• Action
  Get Call Status

  Returns the delivery status of one phone number in a Slybroadcast campaign.

• Action
  Get Campaign Results

  Returns the delivery result for every phone number in a Slybroadcast campaign.

• Action
  Get Credit Balance

  Returns how many message credits remain in your Slybroadcast account and how many are pending for scheduled messages.

• Action
  List Audio Files

  Returns the audio files in your Slybroadcast account with their system file names, titles, creation dates and durations.

• Action
  Pause Campaign

  Pauses a running Slybroadcast campaign so it can be resumed later.

• Action
  Remove Numbers from Do Not Dial List

  Removes phone numbers from your Slybroadcast Do Not Dial list.

• Action
  Resume Campaign

  Resumes a paused Slybroadcast campaign.

• Action
  Start New Campaign Using an Audio File

  Sends a ringless voicemail campaign using an audio file already in your Slybroadcast account, to a list of phone numbers or an uploaded phone list.

• Action
  Start New Campaign Using an Audio URL

  Sends a ringless voicemail campaign using an audio file at a URL, to a list of phone numbers or an uploaded phone list.

• Action
  Stop Campaign

  Stops a running Slybroadcast campaign. A stopped campaign cannot be restarted.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.