Integration
Connect TOPdesk to Project Broadcast
When New First Line Incident fires in TOPdesk, your agent runs Add broadcast message in Project Broadcast. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want TOPdesk and Project Broadcast to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What TOPdesk can start in Project Broadcast
When New First Line Incident in TOPdesk
then Add broadcast message in Project Broadcast
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with TOPdesk and Project Broadcast
Triggers and actions 5 triggers · 25 actions
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
- Add broadcast message
Creates a broadcast message sent to a set of contacts, either immediately or at a scheduled time.
- Add smart list
Creates a new smart list in Project Broadcast with the given name.
- Add tag to contacts
Adds a tag to one or more contacts. The tag is created if it does not already exist.
- Add to Campaign
Adds a contact to a campaign, optionally with the contact's event date for event campaigns.
- Apply Keyword
Applies a keyword to a contact, triggering that keyword's actions for them, and returns the updated contact.
- Create Contact
Creates a new contact in Project Broadcast with a phone number and optional details, tags and custom field values.
- Delete contact
Permanently deletes a contact from your Project Broadcast account.
- Find campaigns
Searches your Project Broadcast campaigns by name and returns the matching campaigns.
- Find Contact
Searches contacts by a search term and optional filters such as tags, campaign or opt-in status, and returns the matching contacts.
- Find keywords
Searches your Project Broadcast keywords by term and returns the matching keywords.
- Find smart lists
Searches smart lists by name and returns the matching lists.
- Find templates
Searches your Project Broadcast templates by name or content, optionally filtered by content type, and returns the matching templates.
- Get campaign
Returns a single campaign's details (id, name and type) by its ID.
- Get contact
Returns a contact's details, looked up by contact ID, phone number or email address.
- Remove contact from campaign
Removes a contact from a Project Broadcast campaign and returns the campaign.
- Remove contacts from smart list
Removes one or more contacts from a Project Broadcast smart list.
- Remove tag from contacts
Removes a tag from one or more contacts.
- Send Message
Sends a text message to a Project Broadcast contact, either now or at a scheduled time, using your own text or a saved template.
- Update Contact
Updates an existing Project Broadcast contact's details, tags, flags and custom field values. Fields left blank are not changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
TOPdesk and Project Broadcast, answered
What can start an automation from TOPdesk?
Any of TOPdesk's 5 triggers in the catalog, including New First Line Incident, New Incident, New Major Incident and New Second Line Incident. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Project Broadcast when something happens in TOPdesk?
Any of Project Broadcast's 19 actions, including Create Contact, Send Message, Update Contact and Add broadcast message. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Project Broadcast to TOPdesk?
Project Broadcast has no triggers in the catalog today, so automations start in TOPdesk. If you need the other direction, ask: your agent reads Project Broadcast's API documentation and adds it.
Do I have to build a connector for TOPdesk or Project Broadcast?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use TOPdesk and Project Broadcast without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.