Connect TOPdesk to Moderation API

Both apps 29TOPdesk 11Moderation API 18

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

• Action
  Add author

  Creates a new author (a user of your platform) in Moderation API so their content and behavior can be tracked and moderated.

• Action
  Add wordlist

  Creates a new wordlist in your Moderation API organization, optionally filled with an initial set of words. Add the wordlist to a policy to use it in moderation.

• Action
  Add words to wordlist

  Adds words or phrases to an existing wordlist. Words already on the list are ignored.

• Action
  Block author

  Blocks an author so they cannot post new content until they are unblocked.

• Action
  Delete author

  Deletes an author, resetting their status, blocks, trust level, metrics and action history. The author is recreated with a clean record the next time their content is moderated.

• Action
  Extract All Data

  Analyzes a piece of text and returns all data found in it — email addresses, phone numbers, URLs, addresses, names and other personal information or wordlist matches — along with the overall moderation result.

• Action
  Get author

  Returns an author's details, including their status, trust level, block details, risk level, content metrics and metadata.

• Action
  Get Moderated Text

  Submits a piece of text for moderation and returns the moderated text (with any personal information or banned words masked), along with whether it was flagged and the recommended action.

• Action
  Get Moderation Object

  Submits a structured object made of several named text, image, video or audio parts (for example a profile's name, bio and avatar) for moderation, and returns the evaluation, the recommended action and the per-policy results.

• Action
  Get wordlist

  Returns a single wordlist, including its name, strict-mode setting and every word it contains.

• Action
  List authors

  Returns the authors in your Moderation API project, with their status, trust level and content metrics. By default the most recently active authors come first.

• Action
  List queue items

  Returns the items in a review queue, with the queue's own filters applied. By default only items still waiting for review are returned.

• Action
  List wordlists

  Returns the wordlists in your Moderation API organization, with each wordlist's name, description and creation date.

• Action
  Moderate content

  Submits text, an image, a video, audio or a structured object for moderation and returns whether it was flagged, the recommended action (allow, review or reject) and the per-policy results.

• Action
  Resolve queue item

  Marks an item in a review queue as resolved, removing it from the queue's pending list.

• Action
  Send feedback

  Sends a feature request, bug report or other feedback to the Moderation API team, who may reply by email.

• Action
  Unblock author

  Unblocks a blocked or suspended author so they can post new content again.

• Action
  Update author

  Updates an existing author's profile in Moderation API, such as their name, email, company, trust level or metadata, and returns the updated author.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.