Connect TOPdesk to Loops

Both apps 23TOPdesk 11Loops 12

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

• Action
  Add Contact

  Creates a new contact in your Loops audience, with optional name, user group, subscription status, mailing list memberships and custom contact properties.

• Action
  Add contact property

  Creates a new custom contact property in your Loops account, such as a plan name or signup date, so it can be stored on contacts.

• Action
  Delete Contact

  Deletes a contact from your Loops audience, identified by email address or user ID.

• Action
  Find Contact

  Finds a Loops contact by email address or by your own user ID and returns the matching contact, including its custom properties.

• Action
  Get campaign

  Returns a single Loops campaign by its ID, including its name, status, audience, mailing list and schedule.

• Action
  List campaigns

  Returns all campaigns in your Loops account, with each campaign's name, status, audience and scheduling details.

• Action
  List contact properties

  Returns the contact properties defined in your Loops account, either all of them or only your custom ones.

• Action
  List mailing lists

  Returns every mailing list in your Loops account, with each list's name, description and whether it is public.

• Action
  List transactional emails

  Returns the transactional emails in your Loops account, including each email's id, name, and the data variables it expects.

• Action
  Send Event

  Sends an event for a contact in Loops to trigger workflows, identifying the contact by email or user ID and optionally updating their contact properties and mailing list subscriptions.

• Action
  Send Transactional Email

  Sends a published Loops transactional email to one recipient, filling in the email's data variables.

• Action
  Update Contact

  Updates a Loops contact identified by email or user ID, including standard fields, custom contact properties and mailing list subscriptions. Creates the contact if no match exists.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.