Connect TOPdesk to Livestorm

Both apps 27TOPdesk 11Livestorm 16

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

• Action
  Create Event

  Creates a new Livestorm event with its first session, either from scratch or by duplicating the settings of an existing event.

• Action
  Create Registrant

  Registers a person for an upcoming Livestorm event session, with their email, name, registration fields and UTM tracking data.

• Action
  Create Session

  Schedules a new session for an existing Livestorm event. Returns the created session, including its room link, status and scheduled start time.

• Action
  Find People

  Finds people in your Livestorm workspace by email address, optionally limited to participants or team members.

• Action
  Find Session

  Finds event sessions in your Livestorm workspace whose name matches the one you give, optionally narrowed by status and date range. Returns the matching sessions and the first match.

• Action
  Get event

  Returns a single Livestorm event, including its title, status, registration link, settings, owner and registration fields.

• Action
  Get person

  Returns the details of a person in your Livestorm workspace, such as their name, email, role and timezone.

• Action
  Get session

  Returns a single Livestorm session, including its status, schedule, room link and attendee counts, optionally with its event, people, chat messages, questions or recordings.

• Action
  List events

  Returns the events in your Livestorm workspace, optionally filtered by title, scheduling status, tag, or creation and update dates.

• Action
  List session questions

  Returns all the questions attendees asked during a Livestorm session, with any answers given.

• Action
  List sessions

  Returns the sessions across all events in your Livestorm workspace, optionally filtered by status, scheduled start date, creation date or last update date.

• Action
  Remove Event

  Deletes a single Livestorm event.

• Action
  Remove Registrant

  Removes a registrant from a Livestorm event session, cancelling their registration.

• Action
  Remove Session

  Deletes a single Livestorm event session.

• Action
  Update Event

  Updates an existing Livestorm event, changing only the details you fill in, such as its title, description, status or room settings.

• Action
  Update Session

  Updates a Livestorm session's name, start date/time or timezone. Fields left blank keep their current values.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.