Connect TOPdesk and Lettr

Both apps 35TOPdesk 11Lettr 24

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

• Trigger
  New email event

  Triggers instantly when Lettr reports an email event, such as a delivery, bounce, open, click, spam complaint or unsubscribe.

• Action
  Add audience list

  Creates a new audience list in Lettr with the given name and returns the created list.

• Action
  Add contact

  Adds a new contact to your Lettr audience, optionally placing it on a list, setting custom properties, and sending a double opt-in confirmation email.

• Action
  Add contact to list

  Adds an existing contact to one of your audience lists. Succeeds whether the contact was newly added or was already on the list.

• Action
  Add template

  Creates a new email template in Lettr from HTML or Topol editor JSON content, and publishes its first version with the merge tags found in the content.

• Action
  Create campaign

  Creates a draft email campaign in Lettr with its subject, sender, content and audience, ready to send or schedule.

• Action
  Delete contact

  Permanently deletes a contact from your Lettr audience.

• Action
  Get campaign

  Returns one Lettr campaign with its settings, audience, status and delivery stats.

• Action
  Get contact

  Returns a single audience contact, including its subscription status, custom properties, lists and topics.

• Action
  Get email

  Returns a sent email's details — sender, subject, recipients, delivery state — and all of its delivery, bounce, open and click events.

• Action
  Get template

  Returns a single email template by its slug, including its HTML, editor content, purpose, status and version details.

• Action
  List audience lists

  Returns all audience lists in your Lettr team, with each list's name and contact count.

• Action
  List campaigns

  Returns the email campaigns in your Lettr account, optionally only those with a given status.

• Action
  List contacts

  Returns the contacts in your Lettr audience, optionally narrowed by a search term, subscription status, list or segment.

• Action
  List domains

  Returns every sending domain registered in your Lettr account, with its approval status, whether it can send, and its DNS verification state.

• Action
  List emails

  Returns emails sent from your Lettr account in the last few days, optionally filtered by recipient address and date range.

• Action
  List templates

  Returns the email templates in a Lettr project, optionally limited to one folder or to transactional or campaign templates.

• Action
  Schedule campaign

  Schedules a Lettr campaign to send at a future time, or moves an already scheduled campaign to a new time.

• Action
  Schedule email

  Schedules a transactional email for delivery at a future time (at least 5 minutes ahead and within 30 days), using your own content or a saved template.

• Action
  Send campaign

  Sends a draft Lettr campaign to its audience right away. The campaign needs a subject, a sender on a verified domain, and content.

• Action
  Send Email

  Sends a transactional email through Lettr to one or more recipients, using your own HTML/text content or a saved template.

• Action
  Send Email Template

  Sends an email using one of your saved Lettr templates, filling its merge variables with the values you provide. Returns the send's request ID and how many recipients were accepted.

• Action
  Unschedule campaign

  Cancels a scheduled Lettr campaign send and returns the campaign to draft.

• Action
  Update contact

  Updates an existing contact in your Lettr audience, changing its email address, subscription status or custom properties. Fields left blank are not changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.