Connect TOPdesk to Hibob

Both apps 23TOPdesk 11Hibob 12

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

• Action
  Add employee

  Creates a new employee in Bob with their name, email, site and start date, and optionally their department and job title.

• Action
  Add time off request

  Submits a new time off request for an employee in Bob, in days, hours or a per-day schedule.

• Action
  Delete time off request

  Cancels an existing time off request for an employee in Bob.

• Action
  Find employees

  Finds employees in Bob by email or employee ID, or returns all accessible employees when both are blank.

• Action
  Get employee

  Returns one employee's record from Bob, looked up by employee ID or email, including any requested custom fields.

• Action
  Get time off balance

  Returns an employee's time off balance for a policy type as of a given date, including taken days, adjustments and annual allowance.

• Action
  Get time off request

  Returns the full details of one time off request for an employee in Bob, including its type, dates, duration, status and approval details.

• Action
  List company lists

  Returns all company lists in Bob (such as departments, sites and job titles) with their items.

• Action
  List employee fields

  Returns the metadata of every employee field defined in Bob, including the company's custom fields.

• Action
  List employee work history

  Returns an employee's work history: every entry in their Work table, such as job title, department, site and reporting line changes with effective dates.

• Action
  Terminate employee

  Terminates an employee in Bob, setting their status to Terminated as of the termination date you specify.

• Action
  Update employee

  Updates fields on an existing employee's record in Bob; fields you leave blank are unchanged.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.