Integration
Connect TOPdesk to BugShot
When New First Line Incident fires in TOPdesk, your agent runs Add Comment to Bug in BugShot. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want TOPdesk and BugShot to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What TOPdesk can start in BugShot
When New First Line Incident in TOPdesk
then Add Comment to Bug in BugShot
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with TOPdesk and BugShot
Triggers and actions 5 triggers · 19 actions
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
- Add Comment to Bug
Adds a comment to a bug, optionally tagging users or marking it internal.
- Add Users to Project
Invites a user to a BugShot project by email and assigns them a role.
- Create a Bug
Creates a new bug in a BugShot project status column, with its title, page URL and priority.
- Get All Comments of Bug
Returns all comments on a BugShot bug.
- Get All Users of Project
Returns all users that belong to a BugShot project, with each user's role in it.
- Get Bug
Returns one bug, including its title, description, status and optional screenshots, comments and attachments.
- Get Status of Bug
Returns one status (board column) of a BugShot project, optionally with its bugs.
- Get Whole Project
Returns one project with, optionally, its statuses, bugs, screenshots, markers, attachments, comments and users.
- List Project Invitations
Returns all invitations sent for a BugShot project, including who was invited, their role and the invitation status.
- Search for Bug
Searches your BugShot bugs for the given text and returns the matches.
- Search for Status
Searches the statuses you have access to by text and returns the matching statuses.
- Update Bug Information
Updates a bug's title, description, priority and other details.
- Update Bug Status
Moves a bug to a different status (column) in its BugShot project and returns the updated bug.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
TOPdesk and BugShot, answered
What can start an automation from TOPdesk?
Any of TOPdesk's 5 triggers in the catalog, including New First Line Incident, New Incident, New Major Incident and New Second Line Incident. Describe the moment in plain language and your agent picks the right one.
What can your agent do in BugShot when something happens in TOPdesk?
Any of BugShot's 13 actions, including Create a Bug, Update Bug Information, Update Bug Status and Add Comment to Bug. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from BugShot to TOPdesk?
BugShot has no triggers in the catalog today, so automations start in TOPdesk. If you need the other direction, ask: your agent reads BugShot's API documentation and adds it.
Do I have to build a connector for TOPdesk or BugShot?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use TOPdesk and BugShot without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.