Integration
Connect TOPdesk to Appcues
When New First Line Incident fires in TOPdesk, your agent runs Add Users to Group in Appcues. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want TOPdesk and Appcues to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What TOPdesk can start in Appcues
When New First Line Incident in TOPdesk
then Add Users to Group in Appcues
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with TOPdesk and Appcues
Triggers and actions 5 triggers · 34 actions
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
- Add Users to Group
Associates end users with an Appcues group.
- Add Users to Segment
Adds end users to an Appcues segment by user ID.
- Create Segment
Creates a user segment in Appcues.
- Delete Segment
Permanently deletes an Appcues user segment.
- Delete User Profile
Permanently deletes an end user's Appcues profile; returns the deletion job to track.
- Get Flow
Returns one Appcues flow's name, publish state, dates and tags.
- Get Group Profile
Returns a group's full Appcues profile properties.
- Get Job Status
Returns the status of one Appcues offline job, such as a bulk import or a profile deletion.
- Get Segment
Returns one Appcues user segment's name and description.
- Get Tag
Returns one Appcues tag's name and dates.
- Get User Event History
Returns an end user's recent Appcues event history.
- Get User Profile
Returns an end user's full Appcues profile properties.
- List Checklists
Returns every checklist in your Appcues account, with its name and publish state.
- List Flows
Returns every flow in your Appcues account, with its name, publish state and tags.
- List Jobs
Returns the offline jobs (bulk imports, exports and deletions) in your Appcues account and their status.
- List Segments
Returns every user segment in your Appcues account.
- List Tags
Returns every tag in your Appcues account.
- Publish Checklist
Publishes an Appcues checklist.
- Publish Experience
Publishes an Appcues Flow 2.0 experience.
- Publish Flow
Publishes an Appcues flow so it starts showing to users.
- Remove Users from Segment
Removes end users from an Appcues segment by user ID.
- Send Event
Records an event for an end user in Appcues.
- Unpublish Checklist
Unpublishes an Appcues checklist.
- Unpublish Experience
Unpublishes an Appcues Flow 2.0 experience.
- Unpublish Flow
Unpublishes an Appcues flow so it stops showing to users.
- Update Group Profile
Updates a group's Appcues profile properties.
- Update Segment
Updates the name or description of an Appcues user segment.
- Update User Profile
Updates an end user's Appcues profile properties.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
TOPdesk and Appcues, answered
What can start an automation from TOPdesk?
Any of TOPdesk's 5 triggers in the catalog, including New First Line Incident, New Incident, New Major Incident and New Second Line Incident. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Appcues when something happens in TOPdesk?
Any of Appcues's 28 actions, including Create Segment, Send Event, Update Group Profile and Update Segment. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Appcues to TOPdesk?
Appcues has no triggers in the catalog today, so automations start in TOPdesk. If you need the other direction, ask: your agent reads Appcues's API documentation and adds it.
Do I have to build a connector for TOPdesk or Appcues?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use TOPdesk and Appcues without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.