Connect TOPdesk to AFrame

Both apps 30TOPdesk 11AFrame 19

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

• Action
  Add contact note

  Adds a note to an existing contact in AFrame and returns the created note.

• Action
  Add event

  Creates a new event (date or appointment) on an AFrame transaction, with a fixed date or a date calculated from another transaction date.

• Action
  Add task

  Creates a new Task in AFrame, assigned to a team member and optionally linked to a transaction or contact.

• Action
  Add transaction attachment

  Creates a new attachment entry (a file placeholder or a web link) on an AFrame transaction.

• Action
  Add transaction note

  Adds a note (or showing / price-change activity) to an existing AFrame transaction.

• Action
  Add transaction participant

  Adds a participant to an AFrame transaction in a given role, either linking an existing contact, creating a new contact inline, or holding the role as a placeholder.

• Action
  Create Contact

  Creates a new Contact in your AFrame team, with name, company, emails, phones, addresses and categories.

• Action
  Find contacts

  Searches AFrame contacts by name, company, team, email, categories, or created/edited date range and returns the matching contacts (up to 100).

• Action
  Find tasks

  Returns tasks matching the given status, due/completion dates, transaction, contact or assignee filters (up to 100).

• Action
  Find team members

  Finds team members in your AFrame team by name, email, role, type or active status.

• Action
  Find transactions

  Searches transactions by ID, stage, property address, or created/edited date range and returns the matching transactions (up to 100).

• Action
  Get contact

  Returns a contact's details, including name, emails, phones, addresses, owners and categories.

• Action
  Get contact note

  Returns a single contact note by its ID, including its content, type, date and any attached file details.

• Action
  Get Event

  Returns one event (a date or appointment such as a closing date) on a transaction.

• Action
  Get transaction

  Returns a single AFrame transaction by its ID, including its status, property details, participants and custom field values.

• Action
  Get Transaction Note

  Returns a transaction note by its ID, including its content, activity date, contact details and visibility settings.

• Action
  Update contact

  Updates an existing AFrame contact, changing only the fields you fill in.

• Action
  Update task

  Updates an existing AFrame task, changing only the fields you fill in, and returns the updated task.

• Action
  Update transaction

  Updates an existing AFrame transaction's property address, status, assigned team members, prices, dates and commission. Only the fields you fill in are changed.

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