Connect TOPdesk to AddressZen

Both apps 20TOPdesk 11AddressZen 9

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

• Action
  Find addresses by search term

  Returns address suggestions (a display label and an id) matching a partial address, ranked by relevance. Use Get address with an id to retrieve the full address.

• Action
  Find places by search term

  Returns up to 10 place suggestions (countries, regions, cities and other administrative areas) matching a search term, each with an id you can pass to Get place.

• Action
  Freeform US Address Verification

  Verifies a full one-line US address against USPS CASS data and returns the standardized, corrected address with ZIP+4 and delivery details.

• Action
  Get address

  Returns the full address for an address suggestion id from Find addresses by search term. Each successful retrieval uses one lookup from your balance.

• Action
  Get place

  Returns the full details of a place (coordinates, language and the underlying GeoNames record) for a place ID taken from a Find places result.

• Action
  US Address Verification With Street Address and Zip Code

  Verifies and standardizes a US street address using its ZIP code, returning the corrected address with ZIP+4 and USPS delivery details.

• Action
  US Address Verification With Street Address, City and State

  Verifies a US street address given its street line, city and state, and returns the standardized, USPS CASS-corrected address with ZIP+4 and match scores.

• Action
  Validate email address

  Checks whether an email address is deliverable and reports whether it is disposable, free, a role address or on a catch-all domain.

• Action
  Validate phone number

  Validates a phone number and returns whether it is valid, its country, national and international formats, and its original (and optionally current) carrier.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.