Integration
Connect SmartEmailing and SolarWinds Service Desk
When New Contact fires in SmartEmailing, your agent runs Add comment in SolarWinds Service Desk, or New Asset in SolarWinds Service Desk to Add Contact list in SmartEmailing. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want SmartEmailing and SolarWinds Service Desk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What SmartEmailing and SolarWinds Service Desk can do together
From SmartEmailing to SolarWinds Service Desk
When New Contact in SmartEmailing
then Add comment in SolarWinds Service Desk
From SolarWinds Service Desk to SmartEmailing
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with SmartEmailing and SolarWinds Service Desk
Triggers and actions 12 triggers · 46 actions
- New Contact
Triggers when a new contact is added to your SmartEmailing account.
- Updated Contact
Triggers when an existing contact is updated in SmartEmailing.
- Add Contact list
Creates a new contact list in SmartEmailing.
- Add Custom field
Creates a new contact custom field in SmartEmailing with the given name and type.
- Create or Update Contact
Creates a contact in SmartEmailing, or updates the existing contact with the same email address, optionally adding it to contact lists.
- Delete Contact
Permanently deletes a contact and anonymizes its data (GDPR forget). This cannot be undone.
- Get Contact
Returns a single contact by email address or ID, including contact list memberships and custom field values.
- Get Contact list
Returns a single contact list by its ID with all its properties, such as name, sender details and engagement rates.
- List Contact lists
Returns all contact lists in your SmartEmailing account.
- List Contacts
Returns contacts in your SmartEmailing account, optionally filtered by email, name, company and other contact details, including their list memberships and custom field values.
- List Contacts in list
Returns the contacts that belong to a contact list, with their details and list memberships.
- List Custom fields
Returns the custom field definitions set up in your SmartEmailing account, optionally with their options.
- List Newsletters
Returns your finished newsletters with their sender details, send times and open, click and unsubscribe counts.
- Send custom email
Sends a SmartEmailing email or email template to one recipient, with optional subject, preheader and dynamic content overrides.
- Send transactional email
Sends a transactional email (no unsubscribe link) to one recipient, either from a saved email/template or from a subject and body you supply.
- Trigger event
Fires a named event for a contact, starting any SmartEmailing automation scenarios listening for that event name.
- Unsubscribe Contact
Unsubscribes a contact from a chosen contact list.
- Update Contact email address
Changes a contact's email address in SmartEmailing, moving all of the contact's data to the new address.
- Update Contact list
Updates an existing contact list's name, public name, sender name, sender email or reply-to address. Only the values you provide are changed.
- New Asset
New asset in your inventory.
- New Change
New change in your service desk.
- New Contract
New contract was added.
- New Hardware
New hardware in your inventory.
- New Incident
Triggers when a new incident is created.
- New Problem
New problem in your service desk.
- New Purchase Order
Polling trigger for new purchase orders.
- New Release
New release in your service desk.
- New Risk
New risk was detected.
- New User
New user in your account.
- Add comment
Add a comment to an incident/problem/change etc.
- Add department
Create a department.
- Add site
Create a site.
- Add time track
Log time on a record.
- Create Asset
Add a new asset to your inventory.
- Create Change
Add a new change to your service desk.
- Create Contract
Create a new contract.
- Create Hardware
Add a new hardware to your inventory.
- Create Incident
Add a new incident to your service desk.
- Create Problem
Add a new problem to your service desk.
- Create Release
Add a new release to your service desk.
- Create Solution
Add a new solution to your service desk.
- Create User
Add a new user.
- Delete incident
Delete an incident.
- Get Asset
Returns one asset (other_asset) by id.
- Get change
Retrieve one change by id.
- Get contract
Returns one contract by id.
- Get hardware
Retrieve one hardware asset by id.
- Get incident
Retrieve one incident by id.
- Get problem
Retrieve one problem by id.
- Get release
Retrieve a single release by id.
- Get user
Retrieve one user by id.
- List users
List users, paginated.
- Update change
Update a change.
- Update hardware
Update a hardware asset.
- Update incident
Update an incident.
- Update problem
Update a problem.
- Update solution
Update a solution.
- Update user
Update a user.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from SmartEmailing
SmartEmailing to StripeStripe is a payment processing platform for online businesses.
SmartEmailing to TrelloTrello is a visual collaboration tool that organizes projects into boards, lists, and cards.
SmartEmailing to ZoomZoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...
SmartEmailing to TwilioCloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...
SmartEmailing to TypeformBuild and publish online forms, surveys, and quizzes with Typeform.
SmartEmailing to WebflowWebflow is a professional website builder and CMS for designing, building, and launching responsive...
More into SolarWinds Service Desk
Adobe Acrobat Sign to SolarWinds Service DeskAdobe Acrobat Sign is a cloud-based e-signature service that allows the user to send, sign, track, and...
HubSpot to SolarWinds Service DeskHubSpot is your all-in-one stop for all of your marketing software needs.
Salesforce to SolarWinds Service DeskSalesforce is a leading enterprise customer relationship management (CRM) platform.
Slack to SolarWinds Service DeskSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Google Sheets to SolarWinds Service DeskGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to SolarWinds Service DeskGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Questions
SmartEmailing and SolarWinds Service Desk, answered
What can start an automation from SmartEmailing?
Any of SmartEmailing's 2 triggers in the catalog, including New Contact and Updated Contact. Describe the moment in plain language and your agent picks the right one.
What can your agent do in SolarWinds Service Desk when something happens in SmartEmailing?
Any of SolarWinds Service Desk's 29 actions, including Create Asset, Create Change, Create Contract and Create Hardware. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from SolarWinds Service Desk to SmartEmailing?
Yes. When something happens in SolarWinds Service Desk, your agent can act in SmartEmailing too. This page covers both directions: SolarWinds Service Desk's triggers and SmartEmailing's actions are listed here as well.
Do I have to build a connector for SmartEmailing or SolarWinds Service Desk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use SmartEmailing and SolarWinds Service Desk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.