Integration
Connect Shape and SolarWinds Service Desk
When New Record fires in Shape, your agent runs Add comment in SolarWinds Service Desk, or New Asset in SolarWinds Service Desk to Create Record in Shape. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Shape and SolarWinds Service Desk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Shape and SolarWinds Service Desk can do together
From Shape to SolarWinds Service Desk
When New Record in Shape
then Add comment in SolarWinds Service Desk
From SolarWinds Service Desk to Shape
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Shape and SolarWinds Service Desk
Triggers and actions 11 triggers · 45 actions
- New Record
Triggers when a new record is created in Shape.
- Add Calendar Event
Creates a calendar event on a Shape record.
- Assign User to Record
Assigns a Shape user as the owner of a record.
- Call Flow Report
Returns every call in a date range, newest first, with record, user, direction, duration and status.
- Create Record
Creates a new record (lead) in Shape with a name, email and optional contact details.
- Delete Record Documents
Deletes one or more documents from a Shape record.
- Find Record
Finds Shape records by record ID, email, phone or loan number; every field sent must match.
- Get Prioritized View Count
Returns how many records are currently in a prioritized view, optionally as one user sees it.
- Get Record Status
Returns the current status of a Shape record.
- Get User Talk Time
Returns a Shape user's total talk time and number of calls, optionally for a date range.
- List Record Documents
Lists the documents attached to a Shape record, each with a temporary download link.
- List Record Types
Returns the system's record types, for use as the record type on Create Record.
- List Statuses
Returns the system's status groups and the statuses in each.
- List Users
Returns the system's users, including their Marketing Profile fields.
- Task Report
Returns Shape tasks, optionally filtered by due date, one page at a time.
- Update Record
Updates fields on an existing Shape record, identified by record ID or loan number. Send {delete} to clear a field.
- Update Status
Moves a Shape record to a different status by its exact status title.
- New Asset
New asset in your inventory.
- New Change
New change in your service desk.
- New Contract
New contract was added.
- New Hardware
New hardware in your inventory.
- New Incident
Triggers when a new incident is created.
- New Problem
New problem in your service desk.
- New Purchase Order
Polling trigger for new purchase orders.
- New Release
New release in your service desk.
- New Risk
New risk was detected.
- New User
New user in your account.
- Add comment
Add a comment to an incident/problem/change etc.
- Add department
Create a department.
- Add site
Create a site.
- Add time track
Log time on a record.
- Create Asset
Add a new asset to your inventory.
- Create Change
Add a new change to your service desk.
- Create Contract
Create a new contract.
- Create Hardware
Add a new hardware to your inventory.
- Create Incident
Add a new incident to your service desk.
- Create Problem
Add a new problem to your service desk.
- Create Release
Add a new release to your service desk.
- Create Solution
Add a new solution to your service desk.
- Create User
Add a new user.
- Delete incident
Delete an incident.
- Get Asset
Returns one asset (other_asset) by id.
- Get change
Retrieve one change by id.
- Get contract
Returns one contract by id.
- Get hardware
Retrieve one hardware asset by id.
- Get incident
Retrieve one incident by id.
- Get problem
Retrieve one problem by id.
- Get release
Retrieve a single release by id.
- Get user
Retrieve one user by id.
- List users
List users, paginated.
- Update change
Update a change.
- Update hardware
Update a hardware asset.
- Update incident
Update an incident.
- Update problem
Update a problem.
- Update solution
Update a solution.
- Update user
Update a user.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Shape
Shape to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Shape to StripeStripe is a payment processing platform for online businesses.
Shape to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
Shape to TrelloTrello is a visual collaboration tool that organizes projects into boards, lists, and cards.
Shape to ZoomZoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...
Shape to TwilioCloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...
More into SolarWinds Service Desk
Adobe Acrobat Sign to SolarWinds Service DeskAdobe Acrobat Sign is a cloud-based e-signature service that allows the user to send, sign, track, and...
HubSpot to SolarWinds Service DeskHubSpot is your all-in-one stop for all of your marketing software needs.
Salesforce to SolarWinds Service DeskSalesforce is a leading enterprise customer relationship management (CRM) platform.
Google Sheets to SolarWinds Service DeskGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to SolarWinds Service DeskGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Questions
Shape and SolarWinds Service Desk, answered
What can start an automation from Shape?
Any of Shape's 1 trigger in the catalog, including New Record. Describe the moment in plain language and your agent picks the right one.
What can your agent do in SolarWinds Service Desk when something happens in Shape?
Any of SolarWinds Service Desk's 29 actions, including Create Asset, Create Change, Create Contract and Create Hardware. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from SolarWinds Service Desk to Shape?
Yes. When something happens in SolarWinds Service Desk, your agent can act in Shape too. This page covers both directions: SolarWinds Service Desk's triggers and Shape's actions are listed here as well.
Do I have to build a connector for Shape or SolarWinds Service Desk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Shape and SolarWinds Service Desk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.