Integration
Connect Runn and SolarWinds Service Desk
When New Assignment fires in Runn, your agent runs Add comment in SolarWinds Service Desk, or New Asset in SolarWinds Service Desk to Create Client in Runn. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Runn and SolarWinds Service Desk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Runn and SolarWinds Service Desk can do together
From Runn to SolarWinds Service Desk
When New Assignment in Runn
then Add comment in SolarWinds Service Desk
From SolarWinds Service Desk to Runn
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Runn and SolarWinds Service Desk
Triggers and actions 21 triggers · 42 actions
- New Assignment
Triggers when a new assignment is created in Runn, optionally limited to one person, role or project.
- New Client
Triggers when a new client is created in Runn.
- New Contract
Triggers when a new contract is added to a person in Runn.
- New Holiday Group
Triggers when a new holiday group is added to your Runn account.
- New Person
Triggers when a new person is added in Runn.
- New Project
Triggers when a new project is created in Runn.
- New Rate Card
Triggers when a new rate card is created in Runn.
- New Role
Triggers when a new role is created in Runn.
- New Skill
Triggers when a new skill is created in Runn.
- New Team
Triggers when a new team is created in Runn.
- New User
Triggers when a new user is added to your Runn account.
- Assign a Manager
Adds a Runn user as a manager of a person or placeholder, keeping any managers they already have. Returns the updated person.
- Create Assignment
Creates an assignment that schedules a person or placeholder on a project in a role for a date range, with the same number of minutes on each working day.
- Create Client
Creates a new client in Runn with a name and, optionally, a website and links to external systems.
- Create Contract
Adds a new contract to a person in Runn, setting their role, dates, employment type, cost and working hours.
- Create Person
Creates a person in Runn, along with their first contract (role, employment type, cost and working hours).
- Create Project
Creates a project in Runn for a client, optionally setting its budget, pricing model, rate card, team and managers, or duplicating it from an existing template project.
- Create Role
Creates a role in Runn, with optional default hourly cost, standard charge-out rate and external references.
- Create Skill
Creates a new skill in Runn that can be assigned to people and placeholders.
- Create Timesheet (Actual)
Records the time a person actually spent on a project for one day, creating the actual or overwriting an existing one for the same date, person, project, role and workstream.
- Find Client
Returns Runn clients whose name contains the text you enter (case-insensitive), with each client's id, website, archived status and external references.
- Find Person
Finds people in Runn by email, first name, last name or external id, returning every match and the first matching person.
- Find Project
Returns the projects whose name contains the text you give (ignoring case), optionally narrowed by external ID or last-modified date.
- Find Role
Finds roles in Runn whose name contains the text you give, ignoring case. Returns the matching roles, how many matched, and the first match.
- New Asset
New asset in your inventory.
- New Change
New change in your service desk.
- New Contract
New contract was added.
- New Hardware
New hardware in your inventory.
- New Incident
Triggers when a new incident is created.
- New Problem
New problem in your service desk.
- New Purchase Order
Polling trigger for new purchase orders.
- New Release
New release in your service desk.
- New Risk
New risk was detected.
- New User
New user in your account.
- Add comment
Add a comment to an incident/problem/change etc.
- Add department
Create a department.
- Add site
Create a site.
- Add time track
Log time on a record.
- Create Asset
Add a new asset to your inventory.
- Create Change
Add a new change to your service desk.
- Create Contract
Create a new contract.
- Create Hardware
Add a new hardware to your inventory.
- Create Incident
Add a new incident to your service desk.
- Create Problem
Add a new problem to your service desk.
- Create Release
Add a new release to your service desk.
- Create Solution
Add a new solution to your service desk.
- Create User
Add a new user.
- Delete incident
Delete an incident.
- Get Asset
Returns one asset (other_asset) by id.
- Get change
Retrieve one change by id.
- Get contract
Returns one contract by id.
- Get hardware
Retrieve one hardware asset by id.
- Get incident
Retrieve one incident by id.
- Get problem
Retrieve one problem by id.
- Get release
Retrieve a single release by id.
- Get user
Retrieve one user by id.
- List users
List users, paginated.
- Update change
Update a change.
- Update hardware
Update a hardware asset.
- Update incident
Update an incident.
- Update problem
Update a problem.
- Update solution
Update a solution.
- Update user
Update a user.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Runn and SolarWinds Service Desk, answered
What can start an automation from Runn?
Any of Runn's 11 triggers in the catalog, including New Assignment, New Client, New Contract and New Holiday Group. Describe the moment in plain language and your agent picks the right one.
What can your agent do in SolarWinds Service Desk when something happens in Runn?
Any of SolarWinds Service Desk's 29 actions, including Create Asset, Create Change, Create Contract and Create Hardware. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from SolarWinds Service Desk to Runn?
Yes. When something happens in SolarWinds Service Desk, your agent can act in Runn too. This page covers both directions: SolarWinds Service Desk's triggers and Runn's actions are listed here as well.
Do I have to build a connector for Runn or SolarWinds Service Desk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Runn and SolarWinds Service Desk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.