Integration
Connect Parallel and SolarWinds Service Desk
When Parallel Event fires in Parallel, your agent runs Add comment in SolarWinds Service Desk, or New Asset in SolarWinds Service Desk to Add contact in Parallel. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Parallel and SolarWinds Service Desk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Parallel and SolarWinds Service Desk can do together
From Parallel to SolarWinds Service Desk
When Parallel Event in Parallel
then Add comment in SolarWinds Service Desk
From SolarWinds Service Desk to Parallel
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Parallel and SolarWinds Service Desk
Triggers and actions 11 triggers · 47 actions
- Parallel Event
Triggers when a new parallel is created.
- Add contact
Creates a contact in your Parallel organization.
- Comment on a Parallel
Posts a general comment on a parallel.
- Create Draft
Creates a draft parallel from a template.
- Delete parallel
Deletes a parallel, optionally even when it is shared with other users.
- Delete profile
Permanently deletes a profile. The profile must already be closed or scheduled for deletion.
- Export Parallel
Exports a parallel's replies and returns a temporary download link.
- Find a Parallel
Returns a parallel by its ID.
- Get contact
Returns a contact's details, including name and email.
- List contacts
Returns the contacts in your Parallel organization.
- List parallel recipients
Returns the recipients a parallel has been sent to, with each recipient's contact, status and reminder details.
- List profiles
Returns the profiles in your Parallel organization, optionally filtered by name, profile type or status.
- List templates
Returns the list of Parallel templates you have access to, optionally filtered by tags.
- List users
Returns the members (users) of your Parallel organization.
- Remind parallel recipient
Sends a reminder email to a recipient of a parallel asking them to complete it, optionally with a custom message.
- Rename Parallel
Renames a parallel.
- Send a Parallel
Sends a parallel to one recipient by email.
- Send Multiple
Sends a parallel to several recipients at once.
- Tag Parallel
Adds a tag to a parallel.
- New Asset
New asset in your inventory.
- New Change
New change in your service desk.
- New Contract
New contract was added.
- New Hardware
New hardware in your inventory.
- New Incident
Triggers when a new incident is created.
- New Problem
New problem in your service desk.
- New Purchase Order
Polling trigger for new purchase orders.
- New Release
New release in your service desk.
- New Risk
New risk was detected.
- New User
New user in your account.
- Add comment
Add a comment to an incident/problem/change etc.
- Add department
Create a department.
- Add site
Create a site.
- Add time track
Log time on a record.
- Create Asset
Add a new asset to your inventory.
- Create Change
Add a new change to your service desk.
- Create Contract
Create a new contract.
- Create Hardware
Add a new hardware to your inventory.
- Create Incident
Add a new incident to your service desk.
- Create Problem
Add a new problem to your service desk.
- Create Release
Add a new release to your service desk.
- Create Solution
Add a new solution to your service desk.
- Create User
Add a new user.
- Delete incident
Delete an incident.
- Get Asset
Returns one asset (other_asset) by id.
- Get change
Retrieve one change by id.
- Get contract
Returns one contract by id.
- Get hardware
Retrieve one hardware asset by id.
- Get incident
Retrieve one incident by id.
- Get problem
Retrieve one problem by id.
- Get release
Retrieve a single release by id.
- Get user
Retrieve one user by id.
- List users
List users, paginated.
- Update change
Update a change.
- Update hardware
Update a hardware asset.
- Update incident
Update an incident.
- Update problem
Update a problem.
- Update solution
Update a solution.
- Update user
Update a user.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Parallel and SolarWinds Service Desk, answered
What can start an automation from Parallel?
Any of Parallel's 1 trigger in the catalog, including Parallel Event. Describe the moment in plain language and your agent picks the right one.
What can your agent do in SolarWinds Service Desk when something happens in Parallel?
Any of SolarWinds Service Desk's 29 actions, including Create Asset, Create Change, Create Contract and Create Hardware. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from SolarWinds Service Desk to Parallel?
Yes. When something happens in SolarWinds Service Desk, your agent can act in Parallel too. This page covers both directions: SolarWinds Service Desk's triggers and Parallel's actions are listed here as well.
Do I have to build a connector for Parallel or SolarWinds Service Desk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Parallel and SolarWinds Service Desk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.