Integration

Connect Intercom to OnceHub

When something happens in Intercom, your agent does the next thing in OnceHub. Describe it in plain language and the automation is built, tested on every branch and kept running.

Intercom8 triggersIntercom30 actionsOnceHub15 triggersOnceHub17 actions

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What do you want Intercom and OnceHub to do together?

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Everything your agent can do with Intercom and OnceHub

Triggers and actions 23 triggers · 47 actions

Trigger
New company
Fires when a new company is created. Poll GET /companies ordered by created_at.
Trigger
New conversation
Polls for conversations, most recently updated first. Fires for each new conversation.
Trigger
New lead
Instant trigger: fires when a new lead is created in Intercom (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New note on conversation
Instant trigger: fires when a note is added to an Intercom conversation (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New or updated contact
Polls for contacts, most recently updated first. Fires for each new or updated contact.
Trigger
New tag on a conversation
Instant trigger: fires when a tag is added to an Intercom conversation (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New tag on a user
Instant trigger: fires when a tag is added to an Intercom user (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New ticket
Fires when a new ticket is created. Poll GET /tickets/search or /tickets ordered by created_at.
Action
Add company
Create (or upsert) a company in Intercom. POST /companies.
Action
Add note to contact
Adds a note to the specified contact as the specified admin.
Action
Add note to conversation
Adds an internal note to the specified conversation as an admin.
Action
Add tag to contact
Attaches a tag to the specified contact.
Action
Add ticket
Create a support ticket. POST /tickets.
Action
Assign conversation
Assigns the conversation to an admin or team.
Action
Close conversation
Closes the specified conversation.
Action
Create contact
Creates a new contact (role user or lead) in Intercom.
Action
Create message
Creates an admin-initiated email or in-app message to a contact.
Action
Delete company
Delete a company by ID. DELETE /companies/{company_id}.
Action
Delete contact
Deletes a contact by ID.
Action
Find admin by email
Fetches an admin's details. Lists all admins; match by email.
Action
Find contact by email
Searches contacts by email and returns matches.
Action
Find tickets
Search tickets by criteria. POST /tickets/search.
Action
Get company
Retrieve a company by ID. GET /companies/{company_id}.
Action
Get contact
Fetches a contact's details by ID.
Action
Get conversation
Fetches a conversation's details by ID.
Action
Get ticket
Retrieve a ticket by ID. GET /tickets/{ticket_id}.
Action
List companies
List all companies. GET /companies.
Action
List segments
List all segments. GET /segments.
Action
List tags
Lists all tags for the workspace.
Action
Open conversation
Opens (marks open) the specified conversation.
Action
Remove tag from contact
Detaches a tag from the specified contact.
Action
Send conversation reply
Sends a reply to the specified conversation as an admin.
Action
Snooze conversation
Snoozes the specified conversation until the given unix timestamp.
Action
Start conversation
Starts a new conversation with the specified contact.
Action
Track event
Submit a data event for a contact. POST /events.
Action
Update company
Update an existing company. PUT /companies/{company_id}.
Action
Update contact
Updates an existing contact specified by ID.
Action
Update ticket
Update an existing ticket. PUT /tickets/{ticket_id}.
Trigger
Booking Canceled
Triggers when a OnceHub booking is canceled by the customer or by someone on your team.
Trigger
Booking Cancelled and Rescheduled
Triggers when a customer cancels a OnceHub booking and then reschedules it on a different booking page.
Trigger
Booking Completed
Triggers when a OnceHub booking's end time has passed and the meeting is marked completed.
Trigger
Booking Lifecycle Event
Triggers on any OnceHub booking event — scheduled, rescheduled, reassigned, canceled, completed or no-show — with the event name included so you can branch on it.
Trigger
Booking No-Show
Triggers when a OnceHub booking is marked as a no-show.
Trigger
Booking Rescheduled
Triggers when a OnceHub booking is rescheduled to a new time.
Trigger
Booking Scheduled
Triggers when a new OnceHub booking is scheduled.
Trigger
Contact Captured
Triggers when a new contact is captured in OnceHub.
Trigger
Contact Lifecycle Event
Triggers whenever a OnceHub contact is created or changed, so you catch the whole contact lifecycle in one place.
Trigger
Contact Updated
Triggers when an existing OnceHub contact is updated.
Trigger
Conversation Abandoned
Triggers when a website visitor stops replying to a OnceHub chatbot for more than ten minutes and the conversation is abandoned.
Trigger
Conversation Closed
Triggers when a OnceHub chatbot conversation is closed.
Trigger
Conversation Lifecycle Event
Triggers on any OnceHub conversation event — started, closed or abandoned — with the event name included so you can branch on it.
Trigger
Conversation Started
Triggers when a website visitor sends their first message to a OnceHub chatbot and a conversation starts.
Trigger
Reassigned Booking
Triggers when a OnceHub booking is reassigned to a different host.
Action
Cancel Booking
Cancels a OnceHub booking, optionally with a reason and without emailing the customer.
Action
Create Contact
Creates a new contact in OnceHub. Give at least an email address or a mobile number.
Action
Create One-Time Booking Link
Creates a one-time booking link for a published OnceHub booking calendar, optionally prefilling the booking form and pinning the host or duration.
Action
Delete Contact
Deletes a contact from OnceHub.
Action
Find Contact
Finds a OnceHub contact by email address.
Action
Get Available Time Slots
Returns the open meeting times on a OnceHub booking calendar for the window you choose.
Action
Get Booking Calendar
Returns one OnceHub booking calendar with its host, public link and meeting length.
Action
Get Booking Details
Returns one OnceHub booking with its time, customer details and booking form answers.
Action
Get Contact
Returns one OnceHub contact with its details and custom fields.
Action
Get Contact's Future Meetings
Returns a contact's upcoming OnceHub meetings — the bookings that start after the time you give.
Action
List Booking Calendars
Lists the booking calendars in your OnceHub account.
Action
List Bookings
Lists OnceHub bookings, with optional filters for status, contact, host, calendar and date range.
Action
List Contacts
Lists the contacts in your OnceHub account, with optional email and date filters.
Action
Mark Booking as No-Show
Marks a OnceHub booking as a no-show.
Action
Reassign Booking
Reassigns a OnceHub booking to a different host, optionally naming the video conferencing service to use.
Action
Request Reschedule
Asks the customer to pick a new time for a OnceHub booking, optionally telling them why.
Action
Update Contact
Updates an existing OnceHub contact. Only the fields you fill in are changed; anything left blank keeps its current value.

Each app on its own

The other way round: OnceHub to Intercom