Integration
Connect Intercom and Slack
When New company fires in Intercom, your agent runs Send Message in Slack, or New Saved Message in Slack to Create message in Intercom. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Intercom and Slack to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Support work starts in Intercom and gets decided in Slack. Connecting the two means new Intercom tickets, conversations and companies show up in the Slack channel that handles them, and things your team stars or does in Slack come back as Intercom tickets, contacts and notes. Both sides stay readable to the people who own the reply.
Example flows
What Intercom and Slack can do together
From Intercom to Slack
When New company in Intercom
then Send Message in Slack
From Slack to Intercom
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Intercom and Slack
Triggers and actions 19 triggers · 90 actions
- New company
Fires when a new company is created.
- New conversation
Polls for conversations, most recently updated first. Fires for each new conversation.
- New or updated contact
Polls for contacts, most recently updated first. Fires for each new or updated contact.
- New ticket
Fires when a new ticket is created.
- Add company
Create (or upsert) a company in Intercom.
- Add note to contact
Adds a note to the specified contact as the specified admin.
- Add note to conversation
Adds an internal note to the specified conversation as an admin.
- Add tag to contact
Attaches a tag to the specified contact.
- Add ticket
Create a support ticket.
- Assign conversation
Assigns the conversation to an admin or team.
- Close conversation
Closes the specified conversation.
- Create contact
Creates a new contact (role user or lead) in Intercom.
- Create message
Creates an admin-initiated email or in-app message to a contact.
- Delete company
Delete a company by ID.
- Delete contact
Deletes a contact by ID.
- Find admin by email
Fetches an admin's details. Lists all admins; match by email.
- Find contact by email
Searches contacts by email and returns matches.
- Find tickets
Search tickets by criteria.
- Get company
Retrieve a company by ID.
- Get contact
Fetches a contact's details by ID.
- Get conversation
Fetches a conversation's details by ID.
- Get ticket
Retrieve a ticket by ID.
- List companies
List all companies.
- List segments
List all segments.
- List tags
Lists all tags for the workspace.
- Open conversation
Opens (marks open) the specified conversation.
- Remove tag from contact
Detaches a tag from the specified contact.
- Send conversation reply
Sends a reply to the specified conversation as an admin.
- Snooze conversation
Snoozes the specified conversation until the given unix timestamp.
- Start conversation
Starts a new conversation with the specified contact.
- Track event
Submit a data event for a contact.
- Update company
Update an existing company.
- Update contact
Updates an existing contact specified by ID.
- Update ticket
Update an existing ticket.
- New Channel
Triggers when a new channel is created in the workspace.
- New Channel (instant)
Triggers when a new channel is created (Slack event channel_created).
- New Channel Member
Triggers when a member joins a chosen channel (Slack event member_joined_channel).
- New File (instant)
Triggers when a new file is uploaded to the workspace (Slack event file_created).
- New Mention (instant)
Triggers when a username or keyword is mentioned in a channel. Events API message events with keyword filter.
- New Message Posted to Channel
Triggers when a message is posted to a chosen channel (Slack event message.channels).
- New Message Posted to Private Channel
Triggers when a message is posted to a chosen private channel or group DM (Slack events message.groups, message.mpim).
- New Pinned Item
Triggers when an item is pinned in a channel.
- New Public Message Posted Anywhere
Triggers when a message is posted to any public channel (Slack event message.channels).
- New Reaction Added
Triggers when an emoji reaction is added to a message (Slack event reaction_added).
- New Saved Message
Triggers when a message or file is saved (starred) (Slack event star_added).
- New Team Custom Emoji
Triggers when a custom emoji is added to the workspace (Slack event emoji_changed).
- New Thread Reply
Triggers when a new reply is added to a message thread.
- New User
Triggers when a new user joins the workspace. Polling; deduped by user id.
- New User (instant)
Triggers when a new user joins the workspace (Slack event team_join).
- Add Bookmark
Add a bookmark to a channel.
- Add Reaction
Add an emoji reaction to a message.
- Add Star
Save a message or file by starring it.
- Archive Channel
Archive a channel.
- Complete Reminder
Mark a reminder as complete.
- Create Canvas
Create a standalone canvas document.
- Create Channel
Create a new public or private channel.
- Create Channel Canvas
Create a canvas attached to a channel.
- Create Reminder
Create a reminder for a user at a specified time.
- Delete Canvas
Delete a canvas.
- Delete File
Delete a file from the workspace.
- Delete Message
Delete a message from a channel by timestamp.
- Delete Reminder
Delete a reminder.
- Delete Scheduled Message
Cancel a scheduled message before it is sent.
- Edit Bookmark
Edit an existing channel bookmark.
- Edit Canvas
Edit the content of a canvas.
- Find Channel by Name
List channels filtered to locate a channel by name (client filters the returned list).
- Find User by Email
Look up a Slack user by their email address.
- Get Channel Messages
Fetch the message history of a channel.
- Get File Info
Get information about a file.
- Get Message Permalink
Get a permanent link to a specific message.
- Get Message Reactions
Get the emoji reactions on a message.
- Get Team Info
Get information about the workspace.
- Get Thread Replies
Get the replies in a message thread.
- Get User Info
Get profile information for a Slack user by ID.
- Get User Presence
Get a user's current presence status.
- Get User Profile
Get a user's profile fields.
- Invite User to Channel
Invite one or more users to a channel (comma-separated user IDs).
- Join Channel
Join a public channel.
- Leave Channel
Leave a channel.
- List Bookmarks
List the bookmarks in a channel.
- List Channel Members
List the members of a channel.
- List Channels
List channels in the workspace (public and private).
- List Custom Emojis
List the workspace's custom emojis.
- List Files
List files in the workspace, optionally filtered by channel or user.
- List Pinned Items
List the items pinned in a channel.
- List Scheduled Messages
List messages scheduled to be sent later.
- List User Groups
List the workspace's user groups.
- List Users
List all users in the workspace.
- List User's Channels
List the channels a user is a member of.
- Mark Channel Read
Set the read cursor position in a channel.
- Pin Message
Pin a message to a channel.
- Remove Bookmark
Remove a bookmark from a channel.
- Remove Reaction
Remove an emoji reaction from a message.
- Remove Star
Remove a star from a message or file.
- Remove User from Channel
Remove a member from a channel.
- Rename Channel
Rename a channel.
- Schedule Message
Schedule a message to be sent to a channel at a future Unix time.
- Search Files
Search files across the workspace.
- Search Messages
Search messages across the workspace.
- Send Direct Message
Open a DM with a user and post a message to it.
- Send Ephemeral Message
Send a message in a channel that is visible only to one user.
- Send Message
Post a message to a channel, private group, or DM.
- Set Channel Purpose
Set the purpose (description) for a channel.
- Set Channel Topic
Set the topic for a channel.
- Set User Presence
Set the authenticated user's presence status.
- Unarchive Channel
Restore an archived channel.
- Unpin Message
Remove a pinned message from a channel.
- Update Message
Update an existing message in a channel by timestamp.
- Upload File
Upload a file and share it to one or more channels.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Intercom and Slack, answered
Can the Slack message include details the trigger doesn't carry?
Yes. After the Intercom trigger fires you can run Get ticket, Get conversation or Get contact to pull the full record, then put those fields into the Slack Send Message text. You can also use Find Channel by Name so the post lands in the right channel.
Can we write back to Intercom after posting in Slack?
You can. The same run can follow the Slack action with Update ticket, Add note to conversation or Add tag to contact so the Intercom record shows what happened. From a Slack trigger you can also use Add ticket or Create contact in Intercom.
What can start an automation from Intercom?
Any of Intercom's 4 triggers in the catalog, including New company, New conversation, New ticket and New or updated contact. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Slack when something happens in Intercom?
Any of Slack's 60 actions, including Create Channel, Send Message, Create Canvas and Create Channel Canvas. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Slack to Intercom?
Yes. When something happens in Slack, your agent can act in Intercom too. This page covers both directions: Slack's triggers and Intercom's actions are listed here as well.
Do I have to build a connector for Intercom or Slack?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Intercom and Slack without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.