Connect inMobile - SMS gateway and Jitbit Helpdesk

Both apps 39inMobile - SMS gateway 19Jitbit Helpdesk 20

• Trigger
  New email event

  Triggers when a new email event occurs on a message you sent, such as delivered, opened, clicked, bounced or unsubscribed.

• Trigger
  New incoming RCS message

  Triggers when a new RCS message is received by one of your inMobile RCS agents, including text, file, location and suggestion responses.

• Trigger
  New incoming SMS message

  Triggers when a new SMS message is received on one of your inMobile numbers.

• Trigger
  New SMS status report

  Triggers when a delivery status report arrives for a sent SMS message. inMobile hands out each report only once, so a report collected by this trigger can't be retrieved again through the API.

• Action
  Add list

  Creates a new recipient list in your inMobile account and returns its id, name and creation time.

• Action
  Add Mobile Number to Blacklist

  Adds a mobile number to the inMobile blacklist so it no longer receives messages, and returns the created blacklist entry.

• Action
  Add recipient

  Creates a recipient with a phone number and optional contact details on an inMobile SMS list, and returns the new recipient.

• Action
  Cancel SMS message

  Cancels scheduled SMS messages that have not been sent yet and returns a result for each message.

• Action
  Create or Update Contact

  Creates a recipient on an inMobile list, or updates the existing recipient on that list with the same phone number.

• Action
  Delete Contact

  Deletes a contact (recipient) from an inMobile list.

• Action
  Find recipient by number

  Returns the recipient on an inMobile list that has the specified phone number, and reports whether one was found.

• Action
  List lists

  Returns all recipient lists in the inMobile account, with each list's id, name and creation time.

• Action
  List recipients

  Returns all recipients in an inMobile list, including their phone numbers and fields.

• Action
  Parse phone numbers

  Checks a list of phone numbers and returns, for each one, whether it is valid along with its cleaned number, country code and local number.

• Action
  Remove Mobile Number From Blacklist

  Removes a mobile number from your inMobile blacklist, so it can receive messages again.

• Action
  Send email

  Sends an email with a subject and HTML body to up to 100 recipients through inMobile, optionally scheduled for later, and returns the message id and accepted recipients.

• Action
  Send RCS text message

  Sends a text-only RCS message from one of your RCS agents to a mobile number, with optional suggested replies and actions. Returns the message id and the parsed recipient number.

• Action
  Send SMS Message

  Sends one SMS text message to a mobile number, immediately or at a scheduled time, and returns the message ID and how many SMS parts it uses.

• Action
  Update recipient

  Updates an existing recipient on an inMobile list. Only the details you fill in are changed; anything left blank keeps its current value.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.