Connect incident.io and Zendesk

Both apps 33incident.io 12Zendesk 21

• Trigger
  New Incident

  Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode.

• Action
  Add follow-up

  Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels.

• Action
  Add incident update

  Shares an update on an incident: a message, a move to a new status, a new severity, or any combination.

• Action
  Create Incident

  Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields.

• Action
  Find Users On-Call

  Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied.

• Action
  Get incident

  Returns a single incident, including its status, severity, role assignments, timestamps and custom field values.

• Action
  Get Schedule

  Returns a single on-call schedule, including its rotations, time zone and current shifts.

• Action
  List actions

  Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date.

• Action
  List schedules

  Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift.

• Action
  List severities

  Returns every incident severity configured for your incident.io organisation.

• Action
  List users

  Returns the users in your incident.io account, optionally filtered by email address or Slack user ID.

• Action
  Update incident

  Edits an existing incident's name, summary, severity, status, call link, Slack channel name, custom fields, role assignments or timestamps. Only the values you provide are changed.

• Trigger
  New Messaging Conversation

  Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.

• Trigger
  New Ticket

  Polling trigger that fires when a new ticket is created.

• Trigger
  New User

  Polling trigger that fires when a new user is created.

• Action
  Add Comment to Ticket

  Adds a public or private comment to an existing ticket.

• Action
  Create Organization

  Creates a new organization.

• Action
  Create Ticket

  Creates a new ticket in Zendesk.

• Action
  Create User

  Creates a new user (end-user or agent).

• Action
  Delete Ticket

  Deletes a ticket by ID.

• Action
  Delete User

  Soft-deletes a user by ID.

• Action
  Get Messaging User ID

  Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.

• Action
  Get Organization

  Retrieves a single organization by ID.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  Get User

  Retrieves a single user by ID.

• Action
  List Organizations

  Lists organizations in the account.

• Action
  List Ticket Comments

  Lists all comments on a ticket.

• Action
  List Tickets

  Lists tickets in the account.

• Action
  Search

  Runs a Zendesk search query across tickets, users, and organizations.

• Action
  Search Users

  Searches users by query (name, email, etc.).

• Action
  Update Organization

  Updates an existing organization by ID.

• Action
  Update Ticket

  Updates an existing ticket by ID.

• Action
  Update User

  Updates an existing user by ID.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.